🌎
This job posting isn't available in all website languages

For Nokia Internal Employee access Log in here

Join us at Nokia to connect the world

Search jobs

Technical Support Engineer -Fixed Access Domain

📁
Customer Services
💼
FN Fixed Networks
📅
1900000F7E Requisition #

 ·        Provide technical support for Nokia Fixed Access Equipments.

·         Guarantee the highest satisfaction level of the customer through the SLA (Service Level Agreement)

·         Diagnose and solve customer’s problems remotely.

·         If necessary, on site intervention inter/intra city.

·         If necessary, coordinate with product expert, - Give information on incident and end it

·         Analysis, diagnosis and neutralization of problem reports in the customer's network remotely and  on site interventions if required.

·         Reproduce system Test Specifications, Performance Test Specifications, Test Plans, and other documentation as product recommendation.

·         Reproduction of customer problems in lab environment (if needed & if possible)

·         Rotation in hotline support 24*7 (on call duty)

·         Establish support channel with the global TSC teams, Fixed Access L3 TEC, Services PLM and other Nokia organizations to ensure that the products and services delivered by Nokia are best in class.

·         Think "out of the box" for potential improvement initiatives in order to meet future technical and customer related requirements

·         Provide technical leadership, experience, and information to peers as required.

·         Customer Focus, Adaptability, Manage Execution, Foster Open Communication, Search to Learn Continuously.

·         Cross-functional and multi-cultural team work

·         Engage in proactive activities to train the customer or to check on the sanity of the network.


Education:
University degree in Electronics (BE /B-Tech), computer engineering or equivalent, majoring in electronics or IT.

Languages:
Fluent in English, both in speaking and writing

 

Behavioral:
Strong analytical and problem solving skills •Creative and resourceful, assertive, customer first attitude
Uses language as a tool to troubleshoot, to explain and to negotiate
Can cope with pressure, stress resistant

 

Flexibility:
Willing to participate in 24x7 on-duty service on rotational basis,

Willing to handle the 24x7 Mobile duties in out of office hours on weekly roaster basis

 

Technical:

·         Must have knowledge of the GPON, SIP, H.248, IGMP, ADSL2, VDSL2, SHDSL, SNMP, SNTP, DHCP,UNIX ,PPPoE

Products : ISAM 7302 ,ISAM 7330 ,AMS 5520 ,Litespan 1540 ,EMS 1353 ,EMS 1355 ,ISAM FTTH (7302,7330,7360) ,5529 APC/IDM/OAD/SDC,NA 5530

·         2-5 year of experience on DSLAM/GPON.

·         Basic knowledge of IP is mandatory.

·         Basic knowledge of Unix, preferable though not mandatory.

·         Candidate with less experience but passionate on new technology and willing to learn will be considered as well. 

 

Nokia is a global leader in the technologies that connect people and things. With state-of-the-art software, hardware and services for any type of network, Nokia is uniquely positioned to help communication service providers, governments, and large enterprises deliver on the promise of 5G, the Cloud and the Internet of Things.  Serving customers in over 100 countries, our research scientists and engineers continue to invent and accelerate new technologies that will increasingly transform the way people and things communicate and connect.

Previous Job Searches

My Profile

Create and manage profiles for future opportunities.

Go to Profile

My Submissions

Track your opportunities.

My Submissions
Life at Nokia
Explore Employee Blogs
We create the technology to connect the world

Stay in touch with us through our social media channels:

Follow us on Facebook
Follow us on LinkedIn
See us on Glassdoor
Follow us on Twitter

Similar Listings

NSW Nokia Software

Gurgaon, Haryana, India

📁 Customer Services

Requisition #: 1900000DHJ

Teams at Nokia

See all jobs

Research & Development

See new jobs

Market & Sales development

See new jobs

Corporate services

See new jobs
Nokia is an equal opportunity employer that is committed to diversity and inclusion. At Nokia, employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.