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Technical Support Engineer

📁
Customer Services
💼
NSW Nokia Software
📅
1900000729 Requisition #
Thanks for your interest in the Technical Support Engineer position. Unfortunately this position has been closed but you can search our 6 open jobs by clicking here.

Software Support Engineer

Nokia Software is looking for software support engineer for its Digital Operations Service Orchestration unit.
Responsibilities:
  • Troubleshoot and provide resolutions of technical issues in mission-critical OSS systems
  • Develop, test and deliver fixes and workarounds in code and configuration of customer solutions
  • Reproduce and document software defects
  • Track support requests and follow SLAs
  • Provide technical consultancy related to Comptel products
  • Analyze and tune customer environments
  • Update functional specifications
  • Create and execute test reports
Requirements:
  • Analytical and problem-solving skills
  • Experience working in UNIX/Linux environments
  • Basic knowledge and experience in Java, Perl, TCL or shell scripting
  • Understanding of databases and SQL
  • Experience in implementing or testing software solutions
  • Customer oriented
  • Self-starter, adaptable, well organized team player able to communicate freely in a multinational team
  • Proficiency in English, written and verbal
Advantages:
  • Experience working and designing within a graphical process modelling framework
  • Knowledge of OSS/BSS environments and TelCo industry common processes
  • Experience in network administration
  • Knowledge of XML/SOA and Web services
  • Experience in similar position, working as 2/3 level technical support

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