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Customer Services
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CO E&A Customer Operations EMEA & APAC
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1900000GPX Requisition #
Nokia is a global leader in the technologies that connect people and things. With state-of-the-art software, hardware and services for any type of network, Nokia is uniquely positioned to help communication service providers, governments, and large enterprises deliver on the promise of 5G, the Cloud and the Internet of Things. 
Serving customers in over 100 countries, our research scientists and engineers continue to invent and accelerate new technologies that will increasingly transform the way people and things communicate and connect.
Nokia is an equal opportunity employer that is commited to diversity and inclusion.
At Nokia, employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.

Job Key Tasks & Responsibilities:


• Technical contact and reference person for small and mid-sized projects.
• Working together with Project management and technical staff
• Manages all the technical management activities defined in Customer contract with small /medium business volume and average complexity and risk probability, in terms of quality, risk and time from delivery approach preparation through deployment, customer acceptance and care phase.
• Acts as primary technical interface and first technical escalation point within the Customer project*.
• Ensures operational continuity and smooth execution as well as network availability by implementing proactively BG/BL guidelines and PM@Nokia Methodology.
• Supports Project Execution Owner (PEO) in project planning and delivery Acceptance.
• Validates the workload involved and expertise needed related to technical tasks. Ensures resource management related to technical tasks regarding allocation, induction, release and expertise needed.
  • Leads technical activities during execution and care phase for:

 

·       Radio Network Implementation

·       System Acceptance (SAT)

·       Multi Vendor Interface Verification (MVIV)

·       Fault and Technical Escalation Management

·       HW/SW Configuration Management

·       Preventive Care

 

• Performs a Technical Risk Analysis. Proposes and implements risk mitigation actions.
• Supports Project Execution Owner (PEO) to ensure delivery handover to regular operations and to assure actions have been successfully implemented.
• Ensures network availability with Care project team.
• Identifies new technical management related opportunities to expand contracts with the customer (e.g. network expansion, new features, software corrections implementations).
• When applicable supports Solution Managers to review adopted solutions and assumptions. *The term “customer project” refers generally to all forms of Nokia customer contracts; projects with a definitive start and end; and, programs - collections of projects managed together for business benefits which may contain an ongoing operations business.



Knowledge & Experience:

Management experience / Achieved advanced skills and knowledge within a specific professional discipline involving the integration of theory and principles with organizational practices and precedents. Typically requires 4-6 years relevant experience and/or a graduate equivalent (or higher) degree.



Language: Uzbek, Russian speaker

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Nokia is an equal opportunity employer that is committed to diversity and inclusion. At Nokia, employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.