Technical Manager
Job Key Tasks & Responsibilities:
• Technical contact and reference person for small and mid-sized projects.
• Working together with Project management and technical staff
• Manages all the technical management activities defined in Customer contract with small /medium business volume and average complexity and risk probability, in terms of quality, risk and time from delivery approach preparation through deployment, customer acceptance and care phase.
• Acts as primary technical interface and first technical escalation point within the Customer project*.
• Ensures operational continuity and smooth execution as well as network availability by implementing proactively BG/BL guidelines and PM@Nokia Methodology.
• Supports Project Execution Owner (PEO) in project planning and delivery Acceptance.
• Validates the workload involved and expertise needed related to technical tasks. Ensures resource management related to technical tasks regarding allocation, induction, release and expertise needed.
- Leads technical activities during execution and care phase for:
· Radio Network Implementation
· System Acceptance (SAT)
· Multi Vendor Interface Verification (MVIV)
· Fault and Technical Escalation Management
· HW/SW Configuration Management
· Preventive Care
• Performs a Technical
Risk Analysis. Proposes and implements risk mitigation actions.
• Supports Project Execution Owner (PEO) to ensure delivery handover to regular
operations and to assure actions have been successfully implemented.
• Ensures network availability with Care project team.
• Identifies new technical management related opportunities to expand contracts
with the customer (e.g. network expansion, new features, software corrections
implementations).
• When applicable supports Solution Managers to review adopted solutions and
assumptions. *The term “customer project” refers generally to all forms of
Nokia customer contracts; projects with a definitive start and end; and,
programs - collections of projects managed together for business benefits which
may contain an ongoing operations business.
Knowledge & Experience:
Management experience / Achieved advanced skills and knowledge within a specific professional discipline involving the integration of theory and principles with organizational practices and precedents. Typically requires 4-6 years relevant experience and/or a graduate equivalent (or higher) degree.
