Technical Excellence Engineer

PROFILE

  a. Required training background and/or experience

• higher education or university degree, e.g. industrial engineer, civil engineer, …

• a few years’ experience in Ethernet and IP related services or products

• a few years’ experience in testing, field support in similar domains would be a plus

• a few years’ experience in voice related services or products would be a plus

• Prior practical experience with products typically used in the network of the customers (e.g. DHCP servers, softswitches, video servers, … ) would also be a plus

• good command of English is essential

b. Knowledge and skills:

• Have a can-do attitude. When faced with an issue, you will creatively explore all options to find an appropriate solution as independently as possible.

• Trouble shooting skill

• Interested in a customer support role: investigating and analyzing customer reported product issues.

• Knowledge and/or experience in: Telecom and Data Communication, Unix

• Good analytical, communication, documentation and negotiation skills

• Software validation experience

• Able to blend well into a multi-cultural and highly driven team

• Capable of working independently when completing the assigned tasks

• Strong communication skills and fluency in English, both written and spoken

• Customer and Service oriented - solution driven

• Be eager to learn to make sure your set of skills and expertise follow relevant market trends (including keeping up to data on the ...product portfolio as well as the technologies involved). 

MOBILITY 

Frequent trips to customers abroad, also outside Europe, are essential.