TaPOIENw0330_Service Operation Specialist

Qualification:

Expertise in Cisco, Juniper & ALU products.

Vast experience in project roll out & delivery.

Experience in team management.

Good Exposure on MPLS,BGP,ISIS,OSPF.

Hands on Experience on L2/L3 service configuration.

Good Exposure on mobility & enterprise services.

Preferred CCNP/CCIE/JNCIE certification

He will be responsible for  effective delivery of Vodafone Customer which includes configuration, change and integration as per agreed SLA KPI.

Additional responsibilities include development of the project delivery strategy, leadership, resource management and engagement with the programme managers and customer.

IP CM Manager should also ensure quality of service is maintained and manage cost of delivery by looking at better ways to provide service in a cost-efficient manner.

Key responsibilities

• Providing clear guidance, direction and leadership to the team

• Setting an open environment encouraging individual ownership, constructive challenge and delivery accountability

• Establishing a long term and sustainable relationship with the customer and the Programme teams

• Resource planning of all service delivery resources across served projects based on the customer forecasts

• Ensuring high quality service delivery to the customer and regular reporting of the project’s KPIs

• Actively managing risks and issues that might affect project delivery against the plan

• Identifying succession options and ensuring development and continuity of the most important skill sets

• Providing regular high level updates to the Senior Management on project status to ensure that they are aware of any potential slippage or projects shift

• Ensuring constant process improvement aiming to streamline the delivery and business supportive processes as well as cost effectiveness

• Proactively seeking for margin improvements

• Identifying business opportunities and up

• Building long-term delivery strategy for supported projects and supporting high tactical planning on senior management level

• Acting as escalation level for service delivery issues

• Managing people within the project team, mentoring and coaching of the subordinate team

• Providing team members’ performance assessment and development needs

• Managing customer relationship in the scope of project execution

• Supporting Senior Management 

Academics:-

• Preferably a degree level in an engineering discipline (Quality, Engineering, Computer Science, IT) or equivalent with 15 years +of experience in IT/Telecommunication sector

• Possession of recognized IP-industry certification(s) such as Cisco/Juniper/Alu  would be a definite asset

• Excellent leadership and people management skills

• Strong interpersonal skills and experience in a multicultural and cross functional team environment

• Communicative and open personality

• Action oriented, decision making

• Ability to negotiate and moderate discussions