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SWS Portfolio Manager

Project Management
GS Global Services
1900000BJH Requisition #

Main Tasks:

  • Ensures compliance with Global TSS SWS delivery models and standards

  • Responsible for the delivery model development and initial delivery of the solution/transition to Software Services (SWS) and Software Upgrade Services (SUS) phase.

  • Ensures that plans are in place to have the capability (capacity & ability) to deliver within the timescale

  • Supports TSS contract renewal cycle to Case Owner

  • Brings existing customer specific knowledge to bear

  • Manages TSS SWS 3rd Party partners/suppliers ensuring capability, efficiency, quality and good profitability by efficient controlling. Recognized expert in the field of 3rd Party Mgmt. (depth & breadth). Acts as primary project interface to the local supplier developing the entire service supplier relationship.

  • 3rd party Vendor management as local interface towards the vendor and Pricing per set targets, profitability per vendor/service and escalations. Selection, evaluation, rating, classifications and target agreements with suppliers within revolving 3rd Party reviews

  • Manage the day-to-day activities of the TSS SWS team.

  • Support SPS in searching for further opportunities in Customer’s business

  • Coordinates service quality improvement efforts and feedback locally within Customer Team (CT).


    Main Responsibility Areas:

  • TSS SWS Portfolio Management related to contract renewal process, business planning and analysis, supporting sales activities, cost/profitability development, provision of TSS SWS services and optimising Nokia performance towards the Customer’s SLAs

  • Customer Relationship Management including improvement of customer satisfaction and management of relationships with key TSS contacts like the Care Program Manager (CaPM).

  • Vendor Management for TSS SWS 3rd party suppliers as well as partners utilized for Multivendor TSS services.

  • Business Management

  • Operations Management

  • Business Development and Services Sales Support

  • Operates autonomously in own subject area related to PSS and MV Care

  1. PMP Certification is Mandatory for this Role


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