SUS Technical Lead
Providing SUS support for Nokia DN products (SBS, MRF, AAA & CSD also basic competence on SDM /IMS portfolio of NT-HLR, One EIR, One NDS, CMS-8200, IMS, CFX 5000).
Involvement in troubleshooting activities which require remote and on-site support. Participating escalation management and product support practice development activities.
•Provides technical support with a bent of mind towards advanced trouble shooting as part of 24x7 Emergency/Outage handling
•Participate in or develop detailed designs of the Core Network in the logical order of network level designs, network element designs, and data-fill.
• Translate business and technical requirements into solutions designs detailing the functionalities, protocols, interfaces, parameters and configuration necessary to implement the solution.
• Quality production, documentation and implementation of configuration changes.
• Adherence of new design to the design guidelines/strategies.
• Impact assessment of configuration changes on services, performance and revenue.
• Specification of testing required for each change.
• Optimizing implementation changes.
• Timely production of designs and configuration changes.
• Development of tools for configuration changes.
• Consultancy on Design/Configuration issues
• Participation in Project teams representing Design/Configuration. Seamless implementation of changes in the Core Network
• Assess and mitigate risk of Core Network changes to ensure minimal service or revenue impacts. More specifically this would involve performing network impact assessment and developing a test regime to mitigate exposure.
• Develop and execute test plans, implementation plans, procedures, test specs and test cases.
• Engage relevant groups within VHA and third parties identified within the verification & acceptance process to verify and sign-off test results.
• Implementation activities included are configuration loading, software and hardware upgrades, software updates, new functionality or system integration, subscriber/link migration, and re-parenting.
• Ensure implementation is in accordance with detailed designs and project timeframes.
• Review, coordinate and manage installation, commissioning and implementation activities procured from vendors or third parties.
• Develop or review implementation and fallback procedures.
• Undertake technical acceptance of the solutions implemented in the model or test environment.
Requirements:
• Generate Core Network designs within project timeframes
• Design, configure, test and implement project solutions within agreed timeframes.
• Develop and maintain implementation procedures and tools.
• Testing and implementation of network configuration changes in accordance with detailed designs
• Implementation of software and hardware upgrades in project timeframes
• Review, coordinate and manage installation, commissioning and implementation activities procured from vendors or third parties
• • Undertake solution evaluation and testing
• Trial and implement new network features
Additional Requirements:
- Deep knowledge of Linux and other operating systems.
- Hardware knowledge on HP, ATCA,
- Familiar with GPRS and 3G networks and interfaces
- IP networks knowledge
- Good troubleshooting skills
- Should be familiar with all troubleshooting tools.
- Provide follow-up & ensure good co-ordination with L3 Technical Support teams.
- Good communication Skills.
- Willingness to travel and experience about customer networks