CUSTOMER TECHNICAL SUPPORT
Thanks for your interest in the CUSTOMER TECHNICAL SUPPORT position.
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CTA – Mission
Act as Technical liaison to the customer for technical support - Synchronize and communicate between Technical Support teams and customer. Ensure proper customer follow-up and escalation
CTA – Qualifications:
- Clear understanding of technology, customer network architecture, customer installed base and performance
- Technical education - or equivalent experience
- Bulgarian in writing and speaking in addition to English
- IP/MPLS knowledge
- Nokia router knowledge
- SRC certification as advantage - also Cisco certifications (CCNP/CCIE)
- English in writing and speaking
- Teamplayer
- Customer communication skills
Nokia is an equal opportunity employer that is committed to diversity and inclusion. At Nokia, employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.
