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Customer Services
NI Network Infrastructure
2100000GWU Requisition #

About Network Infrastructure

The mission of the Network Infrastructure (NI) Business Group is to be the most trusted partner for the world’s most critical network infrastructure. NI will respond to the ever-increasing demand for networks with higher capacity, greater reliability, faster speeds, and lower costs.



  1. Position

Subject Matter Expert – IP & Cloud


  1. Location

Mumbai, India


  1. Information about the function


This position is part of IP Networks Business unit, within Network Infrastructure APAC RBC. This team is responsible for end-to-end solution implementation and Maintenance support of IP/MPLS and Datacenter network infrastructure.


  1. Experience


  1. 10 to 15 years of experience in IP data networking.
  2. Bachelor's or master’s degree in Computer Science or Computer Engineering or a relevant technical degree
  3. 5 or more years’ experience in a role requiring understanding, designing and Implementing IP Routing technologies and networking protocols
  4. 3 or more years’ experience in designing & implementing Linux Servers / Virtualized Networks in a decent sized Datacenter
  5. Industry leading certifications like SRA, CCIE, JNIE, ASRA, RH Openstack would be a plus
  6. Experience in network design, integration & migration of large networks in premier Operator/ Vendor organisations.
  7. Strong IP network troubleshooting skills



  1. Essentials for the Role


Required Skills – Technical


  1. Must be able to work independently on testing and integration of IP and cloud network infrastructure.
  2. Clear concept and strong technical domain knowledge in routing, switching & cloud.
  3. Good knowledge and hands-on experience of using IP/MPLS Protocols such as BGP, OSPF, ISIS, VRRP, LDP, RSVP-TE, Segment routing. Implementation Knowledge on L2 & L3 services using – VPLS / MP-BGP and EVPN / VxLAN
  4. Experience in troubleshooting Large L2 and L3 based VPNs
  5. Internetworking troubleshooting experience. Good analytical skills and ability to debug network issues.
  6. Strong experience of Linux Operating Systems, including Red Hat, CentOS, and Debian
  7. Exposure to virtualization and cloud technologies such as OpenStack, virtual networking, distributed programming, Linux containers, and SDN/NFV 
  8. Good understanding of modern Intel platform architecture and platform advancements in CPU micro-architecture, cache and memory, IO and virtualization, etc. 


Work Environment

  1. Work closely with key customers alongside of regional business development teams to develop, validate and as needed, help to execute complex solution designs, deployment/integration/migration scenarios.
  2. Work closely with other Post-Sales engineers and product management team to develop common set of IP & Cloud solutions in agile software development based upon diversified suites of requirements and use cases from carriers, cloud service providers and large enterprises.
  3. Deploy & commission IP & SDN networks in large service providers and enterprise networks
  4. Execute Migration strategy & MoP’s for brownfield deployments
  5. Closely co-ordinate with Design team and Technical team to design/resolve the day to day network/hardware issues
  6. Assist in troubleshooting of complex technical issues
  7. Replicate customer environment covering critical network elements (in a Virtual, Simulator, or physical lab) aiding in expediting problem analysis and communication with customer operational experts.
  8. Develop and publish solutions white papers, best practices, learnings, and test/document solutions.


Job Key Tasks & Responsibilities

  1. Interprets internal and external business challenges and recommends best practices to improve products, processes and services.
  2. Solves complex problems based on sophisticated analytical thought and complex judgment.
  3. Acts as a subject matter expert for staff / workteam / taskforces, often the most senior specialist in a team, who serves as best practice resource within own organisational unit and / or is recognised as an expert within the same professional area in the business.
  4. Provides expertise and delivers advanced system troubleshooting methods like system level tracing, debug, protocol flow analysis.
  5. Identifies, reproduces, and characterizes defects and collaborates promptly with Product support teams for fixes.
  6. Leads and resolves complex situations derived from technical activities such as software upgrade, audit, equipment swap, network expansion, multi-vendor issues, acceptance testing, feature testing, tailored technical support, end-to-end performance improvement, etc.
  7. Interacts with customer for complex cases, providing workarounds, etc.
  8. Leads the Root Causes Analysis (RCA) analysis and report creation.
  9. Complies with the requirements as per the emergency process role and ensures quick recovery for issues categorised as critical outages and code red.
  10. Leads and supports technical activities in early product phases (releases, pilots, trials and early projects).
  11. Promotes, creates and approves knowledge articles (author, reviewer, approver, coach).
  12. Provides customer and internal technical training or consultancy.
  13. Performs system level product competence training and knowledge transfer across teams.
  14. Reviews technical documentation and specifies features for supportability and maintainability.
  15. Works in customer and 3rd party interface (communications, partnering).



Required Skills – Other


  1. Capability to front-end to customer, with strong negotiation skills.
  2. Self-Motivated Individual with positive (Must-win) attitude and ready to take up challenges.
  3. Strong interpersonal and communication (both written and verbal) skills are required· The candidate must be able to successfully work in close-knit teams 
  4. Ability to work remotely with customers and internal teams (technical and non-technical) and clearly articulate issues
  5. Ability to work on unseen problems and emergency situations
  6. Demonstrated ability to learn quickly and to work in a fast paced, innovative environment
  7. Must be ready to walk the extra mile to earn customer confidence and be able to exceed client expectations


Imagine creating technology that has the potential to change the world. Working with us, you will have a positive impact on people’s lives and help to overcome some of the world’s most pressing challenges. We act inclusively and respect the uniqueness of people. At Nokia, employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. Nokia culture welcomes people as their true selves. Come create technology that helps the world act together.






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Nokia is an equal opportunity employer that is committed to diversity and inclusion. At Nokia, employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.