🌎
This job posting isn't available in all website languages

For Nokia Internal Employee access Log in here

Join us at Nokia to connect the world

Search jobs

NOC Alarm Surviliance engineer

📁
Customer Services
💼
GS Global Services
📅
18000002OB Requisition #
Thanks for your interest in the NOC Alarm Surviliance engineer position. Unfortunately this position has been closed but you can search our 2,981 open jobs by clicking here.

Main Purpose of the service:

Network Alarm monitoring with the use of Network Management Systems in a 24x7 shifts coverage.  Monitoring Engineer to perform Alarm Monitoring under Fault Management operation process ensuring trouble tickets are actively managed until resolution to SLA & OLA requirements.

Main Responsibility Areas:

a.      24X7 Network Surveillance

b.      Alarm Monitoring

c.       Alarm Correlation &Suppression

d.      Basic Recovery Action (1st level FM)

e.      Trouble Ticket Assignment & Escalation to FLM or Fault management team

f.       Track & Manage Problem & Trouble Report

 

Other tasks:

a.      First level Corrective Maintenance (centralized routines)

b.      Liaises with subcontractors and 3rd parties to resolve faults

c.       Liaises with other service providers regarding network outages

d.      End-end support, coordination and control of assigned Trouble Tickets

e.      Ensures planned outages are carried out/rolled back in maintenance window

f.       Ensures Operator Customer Care is fully updated for service affecting outages

g.      Work Order Control (possible execution too) outside normal working hours

 

Key Competencies:

a.      Fault Management

b.      Technology skills: Experience in Nokia FTTX Network Element.

c.       Knowledge on Telecom network blocks and IP techno.

d.      Communication

e.      Welling to learn new technologies.

Key Interfaces:

f.       Field Maintenance teams

g.      Fault management team

h.      Technical Support (tier 2 and 3)

i.         Configuration and Performance Management

 

Deliverables:

a.      Contractor shall put in place all resources required to meet or exceed required SLA.

b.      In case the contractor fails to meet agreed SLA , then contractor shall pay the respective penalties.

c.       Surviliance routing reporting and adhoc reports.

d.      Contractor should comply to all company security policies.

e.      Access and planned maintenance tracking

f.       Daily/Weekly/Monthly reprting as per Nokia requirments.

g.      Any further required tasks within the shift time limit utilization.

h.      Assure network knwoledge and updated with any new network changes.

Previous Job Searches

My Profile

Create and manage profiles for future opportunities.

Go to Profile

My Submissions

Track your opportunities.

My Submissions
Life at Nokia
Explore Employee Blogs
We create the technology to connect the world

Stay in touch with us through our social media channels:

Follow us on Facebook
Follow us on LinkedIn
See us on Glassdoor
Follow us on Twitter
Please try again.

Oops!

Either there was a problem on our end with the action you just performed, or we are currently having technical difficulties with our system. Please try again later.

Teams at Nokia

See all jobs

Research & Development

See new jobs

Market & Sales development

See new jobs

Corporate services

See new jobs
Nokia is an equal opportunity employer that is committed to diversity and inclusion. At Nokia, employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.