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Corporate Services
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CX Customer Experience
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21000009QH Requisition #

About Nokia

 We create the technology to connect the world. We develop and deliver the industry’s only end-to-end portfolio of network equipment, software, services and licensing that is available globally. Through our research teams, including the world-renowned Nokia Bell Labs, we are leading the world to adopt end-to-end 5G networks that are faster, more secure and capable of revolutionizing lives, economies and societies.

 With Nokia future becomes present. You will work on new generation mobile networks (5G) which will allow autonomous car, ultra-high speed and millions of connected devices become a reality.

 

The team you’ll be part of

The Customer Experience organization provides a common interface to customers including account and relationship management, acting as the voice of the customer internally and creating demand across our business groups. While bringing deep understanding of local markets for our customer, the CX organization ensures strong alignment between sales and delivery teams.

 

What you will learn and contribute to

The new resource will be part of the Sales support team for the Enterprise Sales unit. This team focusses on generating analytics and insights for our Enterprise leadership. We are on a journey to develop a single platform to host all business data and automate analysis which should be give us faster and new kinds of data insights. We need skilled data engineers and analysts to work with our team and drive this transformation.

 

Job Responsibilities

Manage Databases – Define and implement a database model to bring in various sources of data together (e.g. ERPs, Salesforce etc) and store it on the Azure cloud. Clean and structure datasets with multiple dimensions. Identify, analyse, and interpret trends or patterns in complex data sets.

Automate Price Benchmarking – You would be involved in projects which predict the prices for our customers and hence require you to work with the sales and commercial experts.

You will develop and Manage a reporting and pricing support app based on the Microsoft PowerBI Platform specifically for our Pricing teams

 

Your skills and experience

- Excellent knowledge of MS Office, specifically Excel (mandatory) and Access (would be a plus)

- Excellent analytical skills 

- Excellent big data management expertise 

- Analytical and critical approach to details 

- Strong attitude to teamwork and clear communication 

- English proficiency to communicate and partner with an international team based in all the seven regions

 

Generic Qualifications

- Business understanding and acumen
- Financial competence
- Finance tools & processes knowledge
- Project Management
- English fluent speaking

 

Specific Qualifications:

Currently enrolled in a Bachelor’s or Master’s program focussing on Computer Science, Information Management, Statistics or a related field

You know how to work with data and are fluent at handling multiple SQL data sources and can find efficient ways of making the data usable through data extraction and transformation stages.

Basics of data modelling, SQL are essential and experience with cloud databases is a plus.

Programming and Scripting languages like C++, Python or R will be a plus

PowerBI experience is a plus 

Primary Location: Timisoara (RO)

Other Locations: Budapest (HU), Vimercate (IT)
Organization: Enterprise Sales / Sales Operations / Global Sales Operations
Schedule Part-time internship (6hrs/day)

 

What we offer

Nokia offers flexible and hybrid working schemes, continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.

 

Nokia is committed to inclusion and is an equal opportunity employer

Nokia has received the following recognitions for its commitment to inclusion & equality:

One of the World’s Most Ethical Companies by Ethisphere

Gender-Equality Index by Bloomberg

Workplace Pride Global Benchmark

LGBT+ equality & best place to work by HRC Foundation

At Nokia, we act inclusively and respect the uniqueness of people.

Nokia’s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.

We are committed to a culture of inclusion built upon our core value of respect.

Join us and be part of a company where you will feel included and empowered to succeed.

 

What does Nokia offer you? 

Competitive salary based on your experience  

Performance, Christmas and Easter bonuses  

Interaction with international teams of software developers, architects, project managers, testers, integrators etc.  

Visibility on latest configuration control technologies, 5G innovating mobile networks, Cloud, shared testing resources  

E-learning platforms such as NokiaEDU, Harvard ManageMentor, LinkedIn Learning etc. at your disposal for technical training and personal development  

Access to Nokia Garage innovation space where you can express your technical creativity and implement new projects with support from local community  

Various certifications  

Events and conferences on technical matters but also on well-being at work and other general-purpose subjects  

Flexible time and teleworking  

24+ paid days-off  

Sports, Wellness and Culture reimbursement  

Bookster  

PublicTransport/Private Parking allowance or bike/electrical scooter reimbursement 

Meal tickets + extra food allowance  

Private health and life insurance  

Kindergarden/after-school reimbursement 

Everyday Excellence – Employee Recognition Program (Awards can be redeemed via our online store) 

Share in Success - Nokia’s voluntary employee share purchase plan 

One of the highest employee referral bonuses on the market so you can bring your friends too :)

 

 

 

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Nokia is an equal opportunity employer that is committed to diversity and inclusion. At Nokia, employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.