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Sr. R&D Support Engineer, NSW

Applied R&D
NSW Nokia Software
2000000BG7 Requisition #

Nokia is a global leader in the technologies that connect people and things. With state-of-the-art software, hardware and services for any type of network, Nokia is uniquely positioned to help communication service providers, governments, and large enterprises deliver on the promise of 5G, the Cloud and the Internet of Things.  Serving customers in over 100 countries, our research scientists and engineers continue to invent and accelerate new technologies that will increasingly transform the way people and things communicate and connect.   

About Nokia
At Nokia we create the technology to connect the world. Developing and delivering the industry's only end-to-end portfolio of network equipment, software, services and licensing that is available globally. Through our research teams, including the world-renowned Nokia Bell Labs, Nokia is leading the world to adopt end-to-end 5G networks that are faster, more secure and capable of revolutionizing lives, economies and societies. Nokia adheres to the highest ethical business standards as we create technology with social purpose, quality and integrity. A truly global company, we are 160 nationalities working in more than 100 countries.
About Nokia Software
Nokia Software is the leading solutions provider in the telecoms software market helping to drive large-scale service and network operations automation and digital business transformation in support of customer migrations to 5G. Built on Nokia’s cloud-native Common Software Foundation (CSF), Nokia’s multi-vendor and multi-network software solutions enrich and secure user experiences; automate operations and infrastructure; and enable new revenue streams and cost efficiencies.

General Purpose of the Role/Job Position Summary Description:   

Nokia Software (NSW) is looking for a Senior 4LS Engineer for the Smart Plan Suite (SPS) Product. SPS product provides a combined platform for Nokia Policy, Charging and Customer Engagement functions. It is 5G ready and developed to cater for IOT demand. It is cloud native, utilizing Openstack and Vmware VCloud as the VIM and works with various VNFMs. SPS also supports Containerized Network Functions (CNFs) which leverages Kubernetes and supports the principles of industry leading approaches for cloud-native architecture. DevOps tools and automation is an integral part of SPS offering.
Key Responsibilities / Functions:   
  • Provides support, leadership and guidance during Customer escalations and emergencies, keeping customer Service Level Agreements (SLAs) in mind
  • Analyses and finds root causes of product issues, by understanding logs, metrics, pcap files and customer scenarios
  • Works on installing, reproducing and fixing product issues
  • Engages and co-ordinates with the Core R&D Product team (SMEs) to come up with solutions
  • Engages and co-ordinates with external parties like Nokia Cloud/CBIS team as appropriate
  • Drives, develops, and maintains 4LS/R&D maintenance and support processes, for best in class Software.
  • Mentors and supports junior team members
Required Minimum Qualifications: (Education, Technical Skills/Knowledge)  
  • Master´s or Bachelor´s or equivalent experience - candidates with degrees in Computer Science, Electrical, Computer or Software Engineering will be more relevant.
  • At least 7 years’ experience in Software Development or QA, with Minimum 2+ years in service support environment with specific emphasis on Case Handling
  • Experience in working on Unix/Linux Operating Systems
  • Experience in working with Java
Desired Qualifications: (Education, Technical Skills/Knowledge)
  • Exposure in using VIMs like OpenStack and its Heat Orchestration Templates
  • Exposure in using and understanding of Docker, containers, Kubernetes, Helm charts, etc.
  • Exposure in tools such as Jaeger, Prometheus, Kafka, Elasticsearch, Kibana, Kiali, Istio, Grafana software, etc.
  • Exposure in using VNFM like Nokia CloudBand Application Manager (CBAM)
  • Database knowledge: Operational experience in using Non-SQL Dbs like Aerospike
  • Experience working in Policy or Charging domains is considered an asset
  • Highly developed analytical and debugging skills with proven ability to perform in a fast-paced environment and under time constraints while keeping attention to details.
  • Ability to multi-task and work on multiple issues, with quickly changing priorities
  • Good understanding of software development lifecycles based on AGILE mode of working.
  • Excellent English communication skills both verbal and written.
  • Effective and supportive team player
Imagine creating technology that has the potential to change the world. Working with us, you will have a positive impact on people’s lives and help to overcome some of the world’s most pressing challenges. We act inclusively and respect the uniqueness of people. Nokia culture welcomes people as their true selves. Come create the technology to connect the world. 

Nokia is an equal opportunity employer that is committed to diversity and inclusion. At Nokia, employment decisions are made regardless of sex, gender identity or expression, sexual orientation, race, ethnic origin, color, creed, religion, national origin, citizenship, age, marital status, physical or mental disability, genetic information or ancestry, protected Veteran or military status, or other characteristics protected by law.

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Nokia is an equal opportunity employer that is committed to diversity and inclusion. At Nokia, employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.