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CX Customer Experience
21000008PH Requisition #

Come create the technology that helps the world act together.

Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world. 

We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work.


The team you’ll be part of

The Customer Experience organization provides a common interface to customers including account and relationship management, acting as the voice of the customer internally and creating demand across our business groups. While bringing deep understanding of local markets for our customer, the CX organization ensures strong alignment between sales and delivery teams.


What you will learn and contribute to

  • GSS L&C Support Manager will be responsible for the vetting of RfP’s, drafting and rating of Global Framework Agreements, AMC/Managed Services Contracts, Statement of Compliance, Non-Disclosure Agreements and back to back alignment of contracts with subcontractors for different markets and regions based on the inputs shared by internal stakeholders 
  • He/She shall be responsible for analyzing key commercial/ contractual risks in a contract from legal, commercial, and services perspective and provide appropriate responses and advice on mitigating those risks.
  • Interprets client needs, assessing the full requirements; identifies solutions to nonstandard tasks/queries. Is aware of internal/external business issues & best practices in own discipline; applies to own role.
  • Preparation of Commercial/ Contractual Statement of Compliance (SOC) in response to the RFPs Draft/coordinate T&Cs SoC in line with Company standards, Customer Frame Contracts, and CM/bid strategy.
  • Suggest a contract management strategy based on the overall bid strategy and taking inputs from relevant stakeholders.
  • Interact with all relevant stakeholders on critical issues covered in the contractual documents.
  • Ensuring the respective scope/obligations/pricing is contractually well defined.
  • Draft contracts keeping Nokia interests protected and in line with the Market requirements.
  • Carry out back to back comparison, alignment and analysis of multiple contracts.
  • Carry out research on the legal, regulatory and commercial aspects as is the need of the business
  • Support and advise the stakeholders on Contractual/ Legal /and  Compliance aspects
  • Phrase the responses to specific contractual /commercial/ Legal terms

Job Responsibilities & Competencies

  • Ability to handle pressure and tight timelines.
  • Ability to understand negotiation strategies and advise Market stakeholders from sales and contractual perspectives to assist in closing the deals.
  • Have handled drafting/vetting of multimillion highly complex global contracts.
  • Experience in drafting process-specific Standard Operating Procedures (SOP’s).
  • Working to excellent knowledge of corporate policies and procedures, coupled with the ability to identify required improvement to established policies
  • Working to expert knowledge of contracting concepts, Incoterms, applicable international contract law. Strong to excellent analytical and communication skills.
  • Use of independent judgment and creativity applied to the resolution of contract issues. Excellent internal and external negotiation skills.
  • Resourceful in pushing the function’s agenda for the betterment of the organizational goals.

Additional Requirements:

  • Business understanding to achieve contractual transparency and accountability for risks as well as driving the Change Management Process to protect the Company’s interests.
  • Telecommunication working experiences will be an add-on
  • Willingness to learn
  • Ability to work as part of a team 


Your skills and experience

Degree in law with experience in contract management/ review/ negotiation

Experience Required: 7-12 yrs

Spanish Language specialist, Portuguese will be added advantage 


What we offer

Nokia offers flexible and hybrid working schemes, continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.


Nokia is committed to inclusion and is an equal opportunity employer

Nokia has received the following recognitions for its commitment to inclusion & equality:

  • One of the World’s Most Ethical Companies by Ethisphere
  • Gender-Equality Index by Bloomberg
  • Workplace Pride Global Benchmark
  • LGBT+ equality & best place to work by HRC Foundation

At Nokia, we act inclusively and respect the uniqueness of people.

Nokia’s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.

We are committed to a culture of inclusion built upon our core value of respect.

Join us and be part of a company where you will feel included and empowered to succeed.






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Nokia is an equal opportunity employer that is committed to diversity and inclusion. At Nokia, employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.