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Information Technology
ST Strategy & Technology
2000000JJ7 Requisition #

About Nokia

Developing and delivering the industry's only end-to-end portfolio of network equipment, software, services and licensing that is available globally. Through our research teams, including the world-renowned Nokia Bell Labs, Nokia is leading the world to adopt end-to-end 5G networks that are faster, more secure and capable of revolutionizing lives, economies and societies. Nokia adheres to the highest ethical business standards as we create technology with social purpose, quality and integrity. A truly global company, we are 160 nationalities working in more than 100 countries.

About Nokia IT

At Nokia IT, we are in a fast-paced digitalization journey. We are transforming into a modern, digital organization that globally delivers seamless technology experiences to 100,000 employees, as well as external users across the world, based on trusted IT infrastructure, applications and security capabilities. To build a world-class IT organization, we are looking to find, grow and keep the best talent in various disciplines and areas.
Are you a hands-on technologist that wants to use knowledge to create an impact? Are you passionate about the digital era? Do you value a culture of transparency and accountability, and work with customers in your heart? Then join the diverse and global Nokia IT team!

Job Description

In this role, you will be part of the Infrastructure team, which ensures the stability, availability and high performance of the IT infrastructure that serves Nokia’s entire workforce and upholds the technology for almost every single interaction of the company’s business. At IT Infrastructure, we set up, maintain and optimize Nokia’s enterprise computing and networking capabilities; we administer and continuously advance our Digital Workplace; and we grant IT support to a global community of end-users. On top of keeping our end-users satisfied every day, our immediate strategic priority is to progress rapidly in our aggressive digital transformation and in our journey towards a cloud-based environment. In IT Infrastructure, you are part of a team that is redefining IT and shaping the future of Nokia.

Technical support specialist – cloud network will be responsible for IT service management handling Incident management, Problem management, Change management for cloud network security with complete knowledge of technical design, functionality, configuration, performance and quality of network security. This is a position in global network operations center (GNOC) for enabling reliable service operation for IT network services.

Job Responsibilities & Competencies

  • Analyzing production cloud network security issues and resolve
  • Follow troubleshooting mechanisms and suggest corrective action
  • Administering service requests and execute cloud network security changes
  • Own incident ticket resolution end-to-end and find a way to resolve or provide technical workarounds
  • Coordinate with L1 engineers to analyze the issue, capture new logs if required
  • Coordinate with cross technology technical team to resolve the incident
  • Track issues that are intermediate in nature until its closure working with multiple stakeholder
  • Identify the issues root cause and create root cause analyses.
  • Identify design related gaps that caused the incident and propose for preventive action
  • Work through problem management process to support technical implementation
  • Comply to change management process for change implementation
  • Engage public cloud provider technical support to troubleshoot the issue and escalate to get it resolved
  • Document cloud network security design for various projects and deployment scenarios
  • Support deployment of cloud network security design whenever required
  • Additional duties as required and possible remote implementation assistance on special projects
  • Escalate to very complex network issue to L4 engineer for support
  • Handling ticket management and reports generation
  • Work across multiple teams to remediate all possible vulnerabilities identified



  • Bachelors’ degree or engineering degree in Telecommunications/Information Technology/Computer Science or equivalent
  • Minimum of 10+ years’ experience as firewall administrator, deep knowledge of network security and 3+ year experience in handling public cloud network security.
  • Hands on experience in handling FortiGate Firewall or equivalent in large enterprise environment
  • Hands on experience in working with vpc, cloud router, interconnects and vpc firewall
  • Hands on experience in working with virtual firewall on public cloud in high availability
  • Hands on experience in working with load balancer, application gateway
  • Experience in setting up cloud network security for google cloud platform project, application environment and GCP Certification would be preferred
  • Strong knowledge in DNS solution, experience in handling cloud DNS and PaaS services
  • Experience in Azure, AWS cloud network would be added advantage
  • Ability to handle container security solutions, micro segmentation policies across all critical applications
  • Experience and understanding of Infrastructure as Code, automation, and orchestration
  • Good understanding on network technologies VRRP, DNS, ARP, Trunks, & Port Channeling, VRF, IPsec, TLS
  • Proficient in Standard Routing Protocols such as OSPF, BGP and Route Policy, QoS, VRRP, MPLS.
  • Experience in IPv6 routing architecture and deployment expertise
  • Strong knowledge on enterprise wired, wireless network, firewalls, load balancing, WAN and SD-WAN
  • Optional knowledge in the areas operating systems such as Red Hat, Ubuntu would be a plus
  • Experience in handling firewall request management, validate rules for security compliance and implement changes access firewalls in compliance with security standards and best practices.
  • Analyze the latest security recommendations suggested by the vendor and create standards
  • A background in general security practices such as identity and access management (IAM), encryption, multi-factor authentication, SIEM and supporting technologies
  • Knowledge and experience across IT infrastructure with security frameworks and standards such as ISO 27001 and other relevant security-related regulations
  • Previous experience of understanding and solving independently complex issues
  • Excellent time management and ability to handle concurrent tasks and with minimal supervision
  • Good oral and written communication skills, and ability to address conflict with others constructively
  • Requirement gathering experience
  • Understanding of ITIL processes
  • Excellent verbal and written communication skills in English
  • Eager and capable to work in a global multi-cultural team and to develop him/her self
  • Strong customer focus
  • Drive to deliver results, “get things done” attitude

Imagine creating technology that has the potential to change the world. Working with us, you will have a positive impact on people’s lives and help to overcome some of the world’s most pressing challenges. We act inclusively and respect the uniqueness of people. At Nokia, employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. Nokia culture welcomes people as their true selves. Come create the technology to connect the world. 

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Nokia is an equal opportunity employer that is committed to diversity and inclusion. At Nokia, employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.