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Customer Services
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ION IP Optical Networks
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1800000JHT Requisition #
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ASSIGNMENT
- Act as a trusted advisor partnering with the customer on its strategy positioning & end-user
understanding thanks to end-to-end architecture on multiple domains.
MAIN ACTIVITIES
- Understands the end-user’s current & future expectations and needs in order to act as the
advocate and trusted advisor of the customer on its future strategy and positioning
- Translates customer’s requirements to design the full scope of the solution in the domain, to
achieve workable end-to-end solutions including Nokia and third party sub-systems as defined.
- Specifies & designs effective end-to-end solutions, through the high as well as low level design
of architecture, to meet customer needs in a market positioning prospective
- Applies solution architecture methodology, best practices, processes and principles to create
value for the customer.
- Develops the full scope of the solution, working across organizations to achieve workable
solutions
- Continuously innovates so that products, processes, and services better serve customers
WORKING MODE
- Participates as an expert during the tender process to build and write the proposals
- Works with peers in cross-domain projects
COMPETENCIES
- Communication
- Consulting & Customer Business Support
- Network Operations
- Financial Management
- Partner & Customer Relationship Mngt
- Architecture & Solution Building
SKILLS
- Broad experience in multiple domains and
technologies

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