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📁
Customer Services
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CO E&A Customer Operations EMEA & APAC
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1800000GTF Requisition #
Thanks for your interest in the SI PM Transformation Consulting position. Unfortunately this position has been closed but you can search our 6 open jobs by clicking here.

Required Qualifications: (Education, Technical Skills/Knowledge)  
BS, MS or PhD in Electrical, Computer Science, Network Engineering or equivalent experience.   

 

Spanish and English speaking

 

10 years professional experience

 

PMP certified

 

Experience managing multiple vendors in a complex environment

Three or more years of demonstrated experience in operations (recurrent process-based activities as opposed to one-shot time bound projects)

 

Good understanding about a Customer Service Provider organization, processes and operations

 

Strong leadership and management skills including ability to coach and mentor team members.

 

Must be a quick learner (without formal training), self-motivated with outstanding customer interface, communication and advocacy skills

 

Ability to understand customer and internal business drivers for opportunities and projects and mentor team members.

 

Effective leadership, interpersonal and communication skills

 

Ability to command respect and to create a sense of community amongst the members of the project teams

 

Good knowledge of techniques for planning, monitoring and controlling projects

 

Sound business case development and approvals skills

 

Good understanding of the procurement process including negotiation with third parties

 

Good knowledge of project management methods

 

Good knowledge of budgeting and resource allocation procedures

 

Sufficient seniority and credibility to advise project teams on their projects in relation to the project.

 

Ability to find ways of solving or pre-empting problems

 

 

Desired Qualifications: (Education, Technical Skills/Knowledge)

 

MBA degree is a plus

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