Service Owner - TEM / TCN Lead
- Minimal graduate /4 year college degree in science/engineering with minimum 10 years of work experience in Network / Telecom services.
- Experience of >10 years in Telecom industry with exposure to different WAN technologies and handled large WAN RFPs
- In-depth knowledge of Wide Area Network industry, service offerings, technologies and market trends.
- Thorough understanding of WAN service charging components
- Thorough understanding of contracting terms which can help in effective governance of services delivered by WAN suppliers
- Good financial and analytical background, financial system such as SAP would be a plus.
- Strong knowledge with tools, Microsoft office (e.g excel, power BI), Database structure and tools
- Capable of working with diverse teams and leading change.
- Exposure to a comprehensive range of team management activities, Team development and talent management
- Experience working virtual globally spread team will be added advantage
- Ability to work with third party suppliers and vendor related to service offerings and billing/invoicing methods
- Broad understanding of office integration projects
- Good understanding of ITIL processes
- Knowledge of Project Management methodology how processes & Knowledge areas can be applied to achieve important Milestones successfully
- Strong analytical skills
- Self-driven, motivated, efficient, independent thinking
- Excellent verbal and written communication skills
- Eager and capable to work in a global multi-cultural team and to develop him/her self
- Strong customer focus
- Drive to deliver results, “get things done” attitude
- Working with integrity and building trust