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Resident Engineer -Nuage (SDWAN)

Customer Services
ION IP Optical Networks
190000033F Requisition #

• Serves as on-site company liaison with customer for network engineering consulting and act as SME on technical discussions for assigned projects/products/solutions.
• Interprets customer’s needs and clarifies if the responsibility for problem resolution falls to sales personnel, customer support representatives, or engineers
• Be responsible for understanding the configuration capabilities of the product, generating workarounds to satisfy customer requests, identifying and isolating the occurrence of product anomalies for correction by R&D.
• Provide assistance as needed in the design and services deployment of the Alcatel-Lucent service routing equipment. Resolve Customer product issues through research using appropriate user guides, manuals, product release notes, troubleshooting guide, and other Technical Support Engineers.
• Provides highly visible customer support with (Major Move, Add, Change, or Delete), as well as overseeing any necessary diagnoses, troubleshooting, service, and solving of complex network equipment and systems failures.
• Follow all escalations from inception to closure this may involve interfacing with Technical Support, R&D, and/or Pre-Sales.
• Provide Sales with insights of any new selling opportunities at customer location.
• Interfaces with customers(engineers/managers) in the presentation, interpretation and resolution of technical matters; will be involved in the resolution of highly complex technical problems, during various phases of a project (staging, pre-cutover, implementation, cut-over).
• Strong leadership and mentoring skills. Team player with excellent written and verbal communications skills. The ability to work with little supervision and make good business decisions

Demonstration and examples of above qualities in resume.
• Hands-on knowledge of Linux operating systems (REDHAT/CENTOS (preferable) FEDORA/DEBIAN
• Well understanding of SDN/Virtualization concepts (WAN-Controller/Policy Directory/NFV.)
• Hands-on experience with the installation of Hypervisors (KVM/Exsi/Hyper-V.)
is a plus
• Hands-on knowledge VMware/Openstack/Container is a plus.
• Knowledge of EVPN, VxLAN and Vswitch concepts.
• Experience working in Datacenter environment.
• Knowledge of scripts language like PEARL/BASH/XML is a plus.
• Experience working with High Availability firewall and load balancer.
• Hands-on ALU 7xx0 product knowledge desirable.
• Strong networking knowledge in: IP routing, MPLS, VPLS, L2/L3 VPNs and QoS
• Alcatel-Lucent NRSII certification

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