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Resident Engineer -Nuage (SDWAN)

📁
Customer Services
💼
ION IP Optical Networks
📅
190000033F Requisition #
Description
 
Responsibilities:

• Serves as on-site company liaison with customer for network engineering consulting and act as SME on technical discussions for assigned projects/products/solutions.
• Interprets customer’s needs and clarifies if the responsibility for problem resolution falls to sales personnel, customer support representatives, or engineers
• Be responsible for understanding the configuration capabilities of the product, generating workarounds to satisfy customer requests, identifying and isolating the occurrence of product anomalies for correction by R&D.
• Provide assistance as needed in the design and services deployment of the Alcatel-Lucent service routing equipment. Resolve Customer product issues through research using appropriate user guides, manuals, product release notes, troubleshooting guide, and other Technical Support Engineers.
• Provides highly visible customer support with (Major Move, Add, Change, or Delete), as well as overseeing any necessary diagnoses, troubleshooting, service, and solving of complex network equipment and systems failures.
• Follow all escalations from inception to closure this may involve interfacing with Technical Support, R&D, and/or Pre-Sales.
• Provide Sales with insights of any new selling opportunities at customer location.
• Interfaces with customers(engineers/managers) in the presentation, interpretation and resolution of technical matters; will be involved in the resolution of highly complex technical problems, during various phases of a project (staging, pre-cutover, implementation, cut-over).
• Strong leadership and mentoring skills. Team player with excellent written and verbal communications skills. The ability to work with little supervision and make good business decisions
Qualifications
 
Requirements:

Demonstration and examples of above qualities in resume.
• Hands-on knowledge of Linux operating systems (REDHAT/CENTOS (preferable) FEDORA/DEBIAN
• Well understanding of SDN/Virtualization concepts (WAN-Controller/Policy Directory/NFV.)
• Hands-on experience with the installation of Hypervisors (KVM/Exsi/Hyper-V.)
is a plus
• Hands-on knowledge VMware/Openstack/Container is a plus.
• Knowledge of EVPN, VxLAN and Vswitch concepts.
• Experience working in Datacenter environment.
• Knowledge of scripts language like PEARL/BASH/XML is a plus.
• Experience working with High Availability firewall and load balancer.
• Hands-on ALU 7xx0 product knowledge desirable.
• Strong networking knowledge in: IP routing, MPLS, VPLS, L2/L3 VPNs and QoS
• Alcatel-Lucent NRSII certification

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