Remote Framework Technical Support Specialist

Required skills and personal attributes

General:

·        Proactiveness and service mindset

·        Logical thinking, able to follow processes

·        Ability to take responsibilities

·        Independent thought, when needed

·        Strong team player

·        Ability to troubleshoot in a technical environment

·        Nokia services, processes and tools know how

·        Ability to escalate the issues in the right direction

·        Ability to present and explain

·        Networking and relationship building

·        Ability to interface the Nokia customer

·        Customer requirement understanding

·        Willingness to help

·        Quick learner

·        Strong and clear in English

Technical:

·        Excellent knowledge of IP networking/routing – including IPSecVPN

·        Excellent knowledge of Windows 7+10

·        Excellent knowledge RDP, Citrix, SSH, etc. connectivity protocols

·        Good knowledge of Linux

·        Good knowledge of Cisco IOS, (CheckPoint)

·        Good knowledge of network security

·        Good knowledge of server virtualization (VMware, OpenStack)

·        Good knowledge and experience in troubleshooting and monitoring processes

·        Knowledge of telecommunication networks

·        Knowledge of script execution

·        Knowledge of Oracle database

·        Experience of ticketing tools