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CO E&A Customer Operations EMEA & APAC
190000092K Requisition #
Business purpose:
Acts as an internal specialist in agreed method and\or tool area including support and facilitation in quality improvement activities and projects.
Manage quality related issues and actively solve quality problems in specific area(s) of expertise including related project management. Responsible for investigation, selection and facilitation of existing and new quality methods and tools for wider use. Assure compliance to in-house and\or external specifications and standards e.g. ISO regulations. May support and coach other quality specialists.
Job Description:
  • Plan the program quality assurance, management and improvement actions
  • Prepares proactive Quality plans (e.g. project, program), arrangements and controls as required
  • Support teams with development of quality methods and practices
  • Facilitate implementation of Quality Standards at various levels
  • Support Quality Lead in Mapping the processes and integrating them with actual process KPIs
  • Support identification of process improvement opportunities and convert them into specific projects and take corrective actions
  • Analyze metrics to identify areas requiring attention
  • Streamline processes and ensure compliance to ISO 9001 and TL9000
  • Generate and present quality analysis to Management and leadership.
  • Utilize Quality tools and techniques e.g. RCA / Continuous improvement
  • Provide support on utilization and development of knowledge on Quality methods and tools
  • Understand Quality system and responsible business area processes and in line with agreed standards e.g. ISO 9001:2008, TL9000
  • Execute Quality & Continuous Improvement tasks such as lean and six sigma projects
  • Interface and communicate with different teams within the organization on quality issues.
  • Promote and develop Quality Culture and mindset within the organization
  • Support and coach other quality specialists.
  • Promote Quality competence training and development
Position Requirements:
  • Communication / Presentation skills
  • Statistical Skills/Data affinity
  • Analytical Thinking
  • Facilitation and interpersonal skills
  • Multi Tasking / Time Management
  • Change Management skills
  • Knowledge of Six sigma concept
  • Awareness of ISO 9001:2008, TL9000 standards
  • Computer skills with minimum MS office suite (Excel, Power point & Word)

Qualifications - Bachelor's Degree and Above

Experience - 8-10 Years

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Nokia is an equal opportunity employer that is committed to diversity and inclusion. At Nokia, employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.