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Project Management
💼
NSW Nokia Software
📅
20000004AU Requisition #
Nokia is a global leader in the technologies that connect people and things. With state-of-the-art software, hardware and services for any type of network, Nokia is uniquely positioned to help communication service providers, governments, and large enterprises deliver on the promise of 5G, the Cloud and the Internet of Things. 
Serving customers in over 100 countries, our research scientists and engineers continue to invent and accelerate new technologies that will increasingly transform the way people and things communicate and connect.
Nokia is an equal opportunity employer that is commited to diversity and inclusion.
At Nokia, employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.
 

Job Role Description


The Customer Project Manager oversees the coordination and administration of all aspects of an ongoing program including planning, organizing, leading, and controlling program activities.


Job Key Tasks & Responsibilities


The Customer Project Manager performs a wide range of duties including some or all of the following:

 

  • Manages the delivery of Nokia products and / or services per the defined scope of customer contract.
  • Ensures all project and operational management is in full alignment with Nokia Mode of Operation (MoO), BG / BL guidelines and the PM@Nokia methodology.
  • Plans customer project and keeps plan updated to reflect and anticipate changes by coordinating change management on all aspects affecting cost, scope, schedule and quality (CSSQ).
  • Assures consistency among project financial, product and service forecast activities. Participates in pre-sales and sales process activities.
  • Determines delivery approach alternatives and manages the selection of the final recommended approach to delivery. 
  • Ensures hand over from Sell to Execute and from Delivery to Care is done and monitors progress against it. 
  • Ensures project contract management process is initiated and executed. 
  • Defines the customization of any global operational processes together with relevant point of contacts to meet project requirements.
  •  Manages the customer relationship during delivery and serves as the primary interface towards the customer in all activities-related to the own scope of the contract, including customer complaints, corrective actions, and changing requirements.
  • Prepares a clear and effective communications plan and ensures proactive communication of all relevant information to the customer and to all stakeholders. 
  • Monitors and controls that the project is delivered within the approved budget, profitability forecast, and planned scope. 
  • Ensures that the project meets all objectives for quality and looks continuously for quality improvement and customer satisfaction. 
  • Actively applies appropriate best practices and lessons learned throughout the life of the project. Monitors, controls and reports KPIs defined in customer contract. 
  • Ensures data in all project-related tools and repositories is kept up-to-date and with high quality. 
  • Conducts thorough risk management for all project risks and opportunities. 
  • Seeks to define new opportunities to expand and renew contracts with the customer. 
  • Leads the project team and may perform some line manager responsibilities. 
  • Completes the project closure and / or handover as required.


Personal characteristics

  • Behave Ethically: Understand ethical behaviour and business practices, and ensure that own behaviour and the behaviour of others is consistent with these standards and aligns with the values of the organization
  • Build Relationships: Establish and maintain positive working relationships with others, both internally and externally, to achieve the goals of the organization.
  • Communicate Effectively: Speak, listen and write in a clear, thorough and timely manner using appropriate and effective communication tools and techniques.
  • Creativity/Innovation: Develop new and unique ways to improve operations of the organization and to create new opportunities.
  • Focus on Client Needs: Anticipate, understand, and respond to the needs of internal and external clients to meet or exceed their expectations within the organizational parameters.
  • Foster Teamwork: Work cooperatively and effectively with others to set goals, resolve problems, and make decisions that enhance organizational effectiveness.
  • Lead: Positively influence others to achieve results that are in the best interest of the organization.
  • Make Decisions: Assess situations to determine the importance, urgency and risks, and make clear decisions which are timely and in the best interests of the organization.
  • Organize: Set priorities, develop a work schedule, monitor progress towards goals, and track details, data, information and activities.
  • Plan: Determine strategies to move the organization forward, set goals, create and implement actions plans, and evaluate the process and results.
  • Solve Problems: Assess problem situations to identify causes, gather and process relevant information, generate possible solutions, and make recommendations and/or resolve the problem.

 

Key Competencies

  • Project Management
  • Risk Management
  • Quality Management
  • Change Management
  • Communication and Public Speaking
  • Cost Management
  • Consultative Selling
  • Customer Focus
  • Builds Effective Teams
  • Drives Results

Qualifications:

  • Engineering (Electrical/Telecommunications/Computer) or Computing Science Degree qualifications – preferably with some demonstrated interest in telecom and cloud
  • A minimum of 10 years commercial experience in IT or telecom is required, with at least 5 years’ experience as PM delivering to an external end-customer in the Telco Operator domain
  • Experience with profit and loss management of complex projects
  • Experience in delivering cloud project
  • Understanding of both waterfall and Agile delivery methodologies, as well as DevOps solution delivery
  • The ability to build strong relationships internally and externally\Extremely focused, disciplined, and professionally persistent.
  • Exceptional organizational, interpersonal, presentation, and communication skills – both verbal and written.
  • Fluent in both English and Japanese
  • Furthermore, formal project management certification e.g. PMP, PgMP or Prince2 is highly desired and knowledge of mobile networks (5G, 4G), vEPC and Cloud based solutions is a plus


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Nokia is an equal opportunity employer that is committed to diversity and inclusion. At Nokia, employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.