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📁
Project Management
💼
CO E&A Customer Operations EMEA & APAC
📅
1800000K69 Requisition #
Thanks for your interest in the Project Manager position. Unfortunately this position has been closed but you can search our 6 open jobs by clicking here.
 

Mission:

  • Accountable for delivering the entire customer project/program* scope – products and services - to the customer within the assigned area of responsibility (one or multiple BL responsibilities).
  • Main responsibilities on E2E planning and management of financial and operational performance
  • Ensures project/program management based on PMI principles and in full alignment with Nokia MoM and applicable BL guidelines

 

Summary of key activities:

  • Customer Relationship Management
  • Managing financial and non-financial Performance
  • Contribution to Service Business/Solution Creation
  • Project and Program Management Planning
  • Monitoring and Controlling Project and Program Execution
  • Updating the Project /Program Management Plan
  • Risk Management
  • Stakeholder Management
  • Leading the Project/ Program Team
  • Closure and handovers

 

Key Performance Indicators:

  • Customer Loyalty Index
  • Gross Margin GM
  • Project Asset Rotation Days PARD
  • Project Cost Adherence PCA
  • Operational non-financial KPIs

Key activity descriptions:

 

Customer Relationship Management

  • Develops/Contributes to long term Customer Relationship strategy
  • Establishes and maintains good customer relationship by e.g.
    • Ensuring all relevant information is communicated proactively to the customer
  • Regular meeting practices are maintained and agreed actions are reliably followed-up

 Managing financial and non-financial Performance

  • Driving for continuous efficiency improvement by e.g.
    • Project Cost Adherence (PCA) management
    • Project Asset Rotation Days (PARD) reduction
    • Optimizing Project/Program* operational performance (non-financial KPIs, e.g. Project Schedule Adherence)
    • Ensuring efficient claim management
  • Aim to improve revenue and GM by e.g. capturing up-selling opportunities by effective Change Management

 Contribution to Service Business/Solution Creation

  • Contributes in identifying and creating business opportunities
  • Contributes to pre-sales and sales/tendering processes
  • Contributes to the development of the service business

 Project and Program Management Planning

  • Ensures Project Target Agreement** (PTA) process takes place
  • Validates PTA** contents
  • Plans Project based on PMI principles and processes (initiate, plan, execute, monitor/control, close) as well as Business Line global guidelines
  • Leads the customization of global e2e operational processes to project /program* requirements (e.g. network operations processes, supply chain process, logistics processes, acceptance process etc.) and ensures it is aligned with Nokia MoO
  • Ensures contract management process is initiated and integrated with Project Management processes, operational processes and Nokia Contract Management policies

 Monitoring & Controlling Project and Program* Execution

  • Monitors & controls
    • the project targets against the PTA**
    • Project Management processes e.g. time management, cost management, scope management, quality etc., including e.g.
      • ensures sufficient operational visibility to relevant stakeholders (e.g. PMO, Customer) through specific tools
      • participation to periodic reviews e.g. Review Meetings
    • execution of operational processes in line with Nokia MoM and applicable BL guidelines
    • operational KPIs
    • KPIs as specified in Service Level Agreements
    • execution of the contract management process
    • adherence to applicable official guidelines, handbooks and instructions

 Updating the Project/ Program Management Plan

  • Continuously and proactively adapt Project/Program* Management Plans and Delivery Processes to reflect the changing environment

Risk Management

  • Identify and analyze risks and opportunities.
  • Plan and implement risk response actions.
  • Ensure risks actively monitored and managed and risk management plan updated

 

Stakeholder Management

  • Managing the expectations of project/ Program* stakeholders
    • Setting up and maintaining clear and effective internal and external communication within the project stakeholders (e.g. customer and project teams)

 

Leading the Project Team(s) / Program* Organization

  • Organize and lead the project teams / program organization.
  • People management (perform line management responsibilities**) e.g.
    • on-boarding/off-boarding people
  • manage performance, competence development

Closure and handovers

  • Ensure contractual requirements completed (e.g. Acceptance Testing done, PAC signed by customer)
  • Close the project (e.g. collect lessons learnt, post calculations, document PTA** completion)
  • Customer handover activities (e.g. documentation)
  • Ensure internal handover (if applicable)

 

 

 

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