Project Manager
Mission:
- Accountable for delivering the entire customer project/program* scope – products and services - to the customer within the assigned area of responsibility (one or multiple BL responsibilities).
- Main responsibilities on E2E planning and management of financial and operational performance
- Ensures project/program management based on PMI principles and in full alignment with Nokia MoM and applicable BL guidelines
Summary of key activities:
- Customer Relationship Management
- Managing financial and non-financial Performance
- Contribution to Service Business/Solution Creation
- Project and Program Management Planning
- Monitoring and Controlling Project and Program Execution
- Updating the Project /Program Management Plan
- Risk Management
- Stakeholder Management
- Leading the Project/ Program Team
- Closure and handovers
Key Performance Indicators:
- Customer Loyalty Index
- Gross Margin GM
- Project Asset Rotation Days PARD
- Project Cost Adherence PCA
- Operational non-financial KPIs
Key activity descriptions:
Customer Relationship Management
- Develops/Contributes to long term Customer Relationship strategy
- Establishes and maintains good customer relationship by e.g.
- Ensuring all relevant information is communicated proactively to the customer
- Regular meeting practices are maintained and agreed actions are reliably followed-up
Managing financial and non-financial Performance
- Driving for continuous efficiency improvement by e.g.
- Project Cost Adherence (PCA) management
- Project Asset Rotation Days (PARD) reduction
- Optimizing Project/Program* operational performance (non-financial KPIs, e.g. Project Schedule Adherence)
- Ensuring efficient claim management
- Aim to improve revenue and GM by e.g. capturing up-selling opportunities by effective Change Management
Contribution to Service Business/Solution Creation
- Contributes in identifying and creating business opportunities
- Contributes to pre-sales and sales/tendering processes
- Contributes to the development of the service business
Project and Program Management Planning
- Ensures Project Target Agreement** (PTA) process takes place
- Validates PTA** contents
- Plans Project based on PMI principles and processes (initiate, plan, execute, monitor/control, close) as well as Business Line global guidelines
- Leads the customization of global e2e operational processes to project /program* requirements (e.g. network operations processes, supply chain process, logistics processes, acceptance process etc.) and ensures it is aligned with Nokia MoO
- Ensures contract management process is initiated and integrated with Project Management processes, operational processes and Nokia Contract Management policies
Monitoring & Controlling Project and Program* Execution
- Monitors & controls
- the project targets against the PTA**
- Project Management processes e.g. time management, cost management, scope management, quality etc., including e.g.
- ensures sufficient operational visibility to relevant stakeholders (e.g. PMO, Customer) through specific tools
- participation to periodic reviews e.g. Review Meetings
- execution of operational processes in line with Nokia MoM and applicable BL guidelines
- operational KPIs
- KPIs as specified in Service Level Agreements
- execution of the contract management process
- adherence to applicable official guidelines, handbooks and instructions
Updating the Project/ Program Management Plan
- Continuously and proactively adapt Project/Program* Management Plans and Delivery Processes to reflect the changing environment
Risk Management
- Identify and analyze risks and opportunities.
- Plan and implement risk response actions.
- Ensure risks actively monitored and managed and risk management plan updated
Stakeholder Management
- Managing the expectations of project/ Program* stakeholders
- Setting up and maintaining clear and effective internal and external communication within the project stakeholders (e.g. customer and project teams)
Leading the Project Team(s) / Program* Organization
- Organize and lead the project teams / program organization.
- People management (perform line management responsibilities**) e.g.
- on-boarding/off-boarding people
- manage performance, competence development
Closure and handovers
- Ensure contractual requirements completed (e.g. Acceptance Testing done, PAC signed by customer)
- Close the project (e.g. collect lessons learnt, post calculations, document PTA** completion)
- Customer handover activities (e.g. documentation)
- Ensure internal handover (if applicable)