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Information Technology
ST Strategy & Technology
2100000CFN Requisition #

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About Strategy & Technology

 The Strategy and Technology function lays the path for Nokia’s future technology innovation and identifies the most promising areas in which Nokia can create new value. By setting the company’s vision and understanding the evolving market and business dynamics around us, the function develops a coherent business strategy, technology and architecture vision across the company, establishes a solid research foundation on which to innovate new products and solutions, and provides the critical support infrastructure that ensures all Nokia business units can deliver that vision properly and securely.

 Job Description

 PEGA systems Architect in CDO Enterprise applications Operations Organization shall be a team player and responsible to develop , test, deploy and support delivery and run of complex PEGA Applications, hands-on technical issues resolution ,  deliver bug fixes and Change requests in a timely manner and will require to work in shifts as needed.

The position requires to deliver PEGA application global support in 24x7 environment, need strong hands-on skills in design, programming, and testing on the Pega platform, problem-solving/bug fix delivery and analytical skills.

Candidate should have a very strong expertise in business processes management/automation and continuously collaborate with business teams on the process issues and develop / deliver new automation requirements. Candidate shall prepare and deliver design documents (PDD/SDD/TDD), process development, test case preparation, scripts, testing and prepare /validate support documentation. Responsible to work on deployment, stabilization and receive production sprints handed over from development teams or partners. Responsible to develop and deliver bug[1]fixes, on-the-fly-changes, Change requests and functional enhancements for the PEGA applications in production.

Responsible to capture change requirements, develop, test, deploy, secure acceptance and Operate.

Job Responsibilities & Competencies

  •  PEGA systems architect will be responsible for L2/L3 level Production Support of PEGA applications within CDO Enterprise applications operations organization
  • Responsible for PEGA platform running on cloud with multiple applications
  • Hands-on technical role able to resolve simple to complex issues and will ensure that all incidents related to supported applications are resolved in a timely manner
  • Debug and identify production issues by analyzing code and reproducing the issue in lower environments
  • Manage Change requests/ minor and major enhancements for PEGA applications from end to end.
  • Participate in high priority incident triage calls which may include but not limited to DB server issues, application server issues, code issues, data issues, and network issues
  • Partnering with other L3 support teams and PEGA Global support team to resolve issues and drive problem management
  • Review service trends, identify themes, communicate risk, and propose technical solutions
  • Monitor performance trends, system stability, and trigger preventive actions
  • ITIL Service Operations - incident, problem, and change management
  • Business communications related to technical issues
  • Job scheduling/batch management
  • Responsible for Security/data privacy and compliance of the PEGA applications
  • Support audit requests
  • Reports status, issues, and risks to management on a regular basis
  • Proven Experience in Customer escalation Management is essential
  • Manage production support for mission-critical systems
  • Will require to work in 24 X 7 shifts


  • Bachelor's Degree or equivalent
  • 5+ years of PEGA PRPC functional hands-on experience
  • High level understanding of PEGA best practices and Guardrail compliance
  • PEGA system architect certification (CSA) is required
  • PEGA Senior System Architect certificate (CSSA) preferred
  • Experience with PEGA cloud, PDC and Kibana  
  • Experience in PEGA AI/ML desirable
  • Experience in PRPC Integrations services using SOAP, REST, JMS webservices, consuming external web services, MQ etc.
  • Experience in migrating rules across various environments by creating Product rules
  • Experience in creating Report Definition, List View and Summary View reports in Pega
  • Experience in Pega Decision Strategy Manager framework
  • Knowledge and understanding of specific firm-wide application DB2/SQL, ERP (Enterprise Resource Planning), Oracle, UNIX, Web Services, Windows SharePoint Services
  • Strong problem-solving skill, Debugging skills and independent player
  • Strong written / verbal communication skills
  • Should be able to train team members on PEGA application and incidents handling
  • Knowledge of middleware tools/consoles like Web methods
  • Previous experience in handling Pega application production support incidents



Relevant Experience





5+ years



Ticket management tools (SNOW)


2+ years





1 + years





1+ years




Proficiency Table










Imagine creating technology that has the potential to change the world. Working with us, you will have a positive impact on people’s lives and help to overcome some of the world’s most pressing challenges. We act inclusively and respect the uniqueness of people. At Nokia, employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. Nokia culture welcomes people as their true selves. Come create technology that helps the world act together

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Nokia is an equal opportunity employer that is committed to diversity and inclusion. At Nokia, employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.