PaCo Technical Project Manager
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Responsibilities/Duties
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Serves as a member of the ION NAM RBC Customer Engineering TPM team, assigned to customer PaCo projects as required for on-time, quality delivery of deployment projects.
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Responsible for end to end delivery management of integration/deployment projects for ION NAM Customer Engineering. Owns communication, scheduling, resource management, change management, risk mitigation, escalations, and all other areas of integration/deployment technical delivery.
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Identifies the Company’s internal owner or owners of customer’s service and/or quality issues.
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Builds, leads and facilitates teams to address quality and delivery issues.
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Facilitates development and deployment of corrective actions to address customer’s issues.
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Drives customer issues with company product, architected solution and or service quality to resolution by tracking, reporting and escalating. Communicates solutions, identifies solution components and owner action item commitments and sets resolution timelines.
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Identifies roadblocks to customer satisfaction and quality issue resolution. Reports roadblocks to Program Management and the resolution team members.
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Provides overviews of current customer service issues and status of resolution to upper management/stakeholders on short notice – Accountable for timely and accurate communication on all aspects of the tehnical deployment project.
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Prepares a comprehensive deployment status report for company senior management on a regular (weekly) schedule.
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When required, provide support for deployment activities by attending maintenance window work to manage the team and deliverables. Weekend work may be required.
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Travel required (<25%), both domestic and international (passport required).
Required Qualifications/Experience:
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Bachelor’s Degree in Electrical or Computer Engineering or equivalent related experience in a technical field.
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PMP Certification or demonstrated plan to acquire PMP within 1 year
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CCNA, NRS-1, or NRS-II preferred
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Five or more years of demonstrated experience in Wireless Network Integration/Deployment, technical support, or NPI/FOA.
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In-depth knowledge in LTE E2E network architecture, products, tools, and processes.
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Able to integrate and provision the SGW, PGW, MME, CMM and CMG
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Knowledge of virtual environments with Openstack training/certification preferred.
