Nuage Regional Technical Project Manager
Regional Technical Project Manager – Nuage Networks / LAT
Overview
Owns end to end delivery management of ION integration/deployment projects for RBC Customer Engineering team supporting any assigned customer(s) in NAR. Serves as key point of contact representing Customer Engineering to the customer and internal groups. Responsible to project manage on time and high quality delivery of services and high customer satisfaction of delivered solutions. Must manage the details of overall deployment project schedules, budgets, quality, and deliverables. High project management skills and technical aptitude required. Usually involves extensive interaction with Sales, TAC/ TEC, Project/Program Management, Product, R&D, Services, and other members of cross-functional teams focused on the support and delivery of customer programs. Plans and directs schedules and may monitor spending as required. Although rare, must be willing to travel to customer site if required.
Product knowledge of Nokia’s ION product line is preferred, but equivalent product knowledge is acceptable. Working knowledge of operations, maintenance, deployment and or/integration of complex Datacenter and IP networks with technical understanding in areas of virtualization, Linux, Openstack, VmWare, in lieu of product portfolio exposure will be considered. In addition, a working knowledge of virtualization and datacenter technologies, a very good understanding of routers, routing protocols are required. PMP Certification required.
Responsibilities/Duties
Serves as a member of the ION RBC Customer Engineering TPM team, assigned to customer projects as required for on-time, quality delivery of deployment projects.
Responsible for end to end delivery management of integration/deployment projects for IPRT RBC Customer Engineering. Owns communication, scheduling, resource management, change management, risk mitigation, escalations, and all other areas of integration/deployment delivery.
Identifies the Company’s internal owner or owners of customer’s service and/or quality issues.
Builds, leads and facilitates teams to address quality and delivery issues.
Facilitates development and deployment of corrective actions to address customer’s issues.
Drives customer issues with company product, architected solution and or service quality to resolution by tracking, reporting and escalating. Communicates solutions, identifies solution components and owner action item commitments and sets resolution timelines.
Identifies roadblocks to customer satisfaction and quality issue resolution. Reports roadblocks to Program Management and the resolution team members.
Provides overviews of current customer service issues and status of resolution to upper management on short notice – Accountable for timely and accurate communication on all aspects of the deployment project.
Prepares a comprehensive deployment status report for Company senior management on a regular (weekly) schedule.
When required, provide support for deployment activities by attending maintenance window work to manage the team and deliverables. Weekend work may be required.
Travel required (<25%) within both NAR and LAT.
Education
Bachelor’s Degree in Electrical or Computer Engineering or equivalent related experience in a technical field.
PMP Certification
Experience
Minimum 5 years of experience in technical customer facing positions in the high-tech or telecommunications industry with focus on services deployment and project management.
Languages
The following languages\ are a must as the resource will be regional:
Spanish / Native or Full Working proficiency
English / Native or Full Working proficiency
Portuguese / Native or Full Working proficiency
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
