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Project Management
CO E&A Customer Operations EMEA & APAC
1900000GPV Requisition #
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Job Key Tasks & Responsibilities:

Manages customer program (collection of projects managed together for business benefits) or project* for a defined product and / or service scope for a medium / large and / or complex customer contract with medium / high risk probability.
•Contract might be defined as key project by Business Group / market. Delivers the operational and project single/multiple BG / Business Units scope to the customer.
•Ensures all project and operational management is in full alignment with Nokia Mode of Operation (MoO), BG / BL guidelines and the PM@Nokia methodology.
•Plans customer project and keeps plan updated to reflect and anticipate changes by coordinating change management on all aspects affecting cost, scope, schedule and quality (CSSQ).

Assures consistency among project financial, product and service forecast activities.
•Participates in pre-sales and sales process activities.
•Determines delivery approach alternatives and manages the selection of the final recommended approach to delivery.
•Ensures hand over from Sell to Execute and from Delivery to Care is done and monitors progress against it.
•Ensures project contract management process is initiated and executed.
•Defines the customization of any global operational processes together with relevant point of contacts to meet project requirements (for example, network operations, supply chain, logistics, and acceptance).
•Manages the customer relationship during delivery and serves as the primary interface towards the customer in all activities-related to the own scope of the contract, including customer complaints, corrective actions, and changing requirements.
•Prepares a clear and effective communications plan and ensures proactive communication of all relevant information to the customer and to all stakeholders.
•Monitors and controls that the project is delivered within the approved budget, profitability forecast, and planned scope.
•Ensures that the project meets all objectives for quality and looks continuously for quality improvement and customer satisfaction.
•Actively applies appropriate best practices and lessons learned throughout the life of the project. Monitors, controls and reports KPIs defined in customer contract.
•Ensures data in all project-related tools and repositories is kept up-to-date and with high quality.
•Conducts thorough risk management for all project risks and opportunities.
•Seeks to define new opportunities to expand and renew contracts with the customer.
•Leads the project team and may perform some line manager responsibilities.
•Completes the project closure and / or handover as required (for example, complete contractual requirements, post calculation, lessons learned). (The term customer project refers generally to all forms of Nokia customer contracts, projects with a definitive start and end, and programs as collections of projects managed together for business benefits which may contain an ongoing operations business)


Ability to identify and understand the technical delivery models and involved complexities to deliver various planning and optimization services for Nokia.  Has knowledge of the different service delivery phases and milestones for planning and/or optimization.  Understands the impact that planning and optimization work has on the end user experience, as well as on other services that are dependent on defined quality of service levels.  Understands how to identify the conditions needed to reach the customer’s expected service levels and acceptance. With his/her strong experience, can contribute to the development of innovations for increasing Nokia business for planning and optimization services for customers.

 Can manage planning and optimization projects with full scope of work in complex multi-product/multi-technology environments, from medium to large project size. Has very good understanding of customer environment and capability to develop innovative customer solutions.  Able to identify deliverables for all of the planning and/or optimization services in most of the technologies/products. Has deep understanding of the tools, services processes, services deployment flow and respective interdependencies.   Able to manage large teams of skilled engineers and can identify the technical needs from them to perform properly the work.  Understands and can promote the advantages of the delivery model used by Nokia for planning and optimization services. Actively shares expertise and knowledge among colleagues.


Individual Contributor: Operates autonomously in own subject area. Can analyze, develop and implement concepts and solutions as a subject matter expert. Increased awareness of and involvement outside of own subject area. Distills big picture. Makes decisions about and prioritizes own work. Managerial/Supervisory: Clear managerial responsibilities for people. Typically first level of solid line management. Interprets policies. Ensures existing plans are put into operation. Executes and/or oversees processes to meet customer needs. Responsible for analysis, design & development of policies, plans, programs.


Carries out specialized activities/projects according to general direction. Influences others to support decisions. Works mostly independently. Analyze situations or data that requires review of relevant factors. Solutions can often be checked and proved. Demonstrates success in multiple roles and is adaptable to manage complex changing business environments.


Communicates with parties within and outside of own job function and teams, and typically has responsibilities for communicating with parties external to the organization, which may include customers or vendors. Works to influence others to accept job function’s view/practices and agree/accept new concepts, practices, and approaches. Has cross-cultural knowledge and global mindset Requires ability to communicate with executive leadership regarding matters of significant importance to the organization. May conduct briefings with senior leaders within the job function. May at times be required to negotiate regarding operational issues.

Knowledge & Experience:

Management Experience / Achieved well-advanced skills of a specific professional discipline combining deep knowledge of theory and organizational practice or expertise. Recognized expert in their field (depth & breadth). Typically requires 5-8 years extensive relevant experience and/or a graduate / postgraduate equivalent degree.

Language: Kazakh,  Russian

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