Nokia WING - Customer Experience & Analytics Lead
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Qualifications
Experience Required:
- Experience in the domain of data analytics
- A passion for delivery of the highest quality customer and user experience
- Ability to draw conclusions from data and develop and communicate insights needed to advise technical and business leaders.
- Experience of Customer experience measurement and management and mapping to customer journeys
- Driven and focused, deliver a high level of performance. Analytical.
- Excellent analytical and quantitative skills; strong bias towards data-based decision making
- Process orientated with excellent problem-solving skills
- Strong communication and collaboration skills, with a proven ability to work across functions and influence senior leaders
- Communication and presentation skills and experience in customer facing roles
- Understanding of IoT industry verticals and industry applications
Educational Requirement:
- Educated to degree level in a relevant subject, backed by extensive industry experience in the required discipline
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