Nokia WING - Business Analyst
Nokia Worldwide IoT Network Grid (WING) is a managed service offering seamless IoT connectivity across technologies and geographical borders. Customers of this service include Communication Service Providers IoT industry verticals.
Overview / Purpose of the Role:
Nokia has made a strategic decision to enter the IoT services value chain directly with a global managed IoT connectivity enablement service offering, leveraging its current position and capabilities. This initiative is being developed under Nokia WING (Worldwide IoT Network Grid) portfolio. WING is a fully hosted and managed IoT enablement service for CSPs and Enterprise customers who wish to become IoT MVNOs. It includes all network core elements, BSS, OSS and Analytics, and will provide IoT connectivity enablement as-s-Service.
WING Business Analyst is to capture, analyse, collate, document and own Functional, Operational, Security, Regulatory & Capacity requirements related to running of WING service in a global environment, within the WING technical, commercial and operational context. The WING BA is also delivering various new processes within WING Operations based on WING capability and the context within which WING will run.
Key Responsibilities:
- To capture, collate, analyse and fully document and own Functional, Operational, Security, Regulatory & Capacity requirements related to running of WING service in a global environment, within the WING technical and commercial context.
- To accurately document and deliver various new processes within WING Operation. These new processes within WING as-as-service have to be aligned and linked with MNO/CSP customer processes, but these operational/service/business processes need to be worked out and implemented based on WING capability and the context within which WING will run.
- Capture, analysis and ownership of E2E process across in IoT environment
- Capture, agreement and ownership of requirements through selection of internal and 3rd party supplier/partners.
- Engage and effectively support Project Manager, Solution Architecture/Design leads, Business & Technical Representatives and key stakeholders in the production and review of essential project documents for the proposed Solution. • Based on product expertise and industry standard, provide professional advice for better operation efficiency and customer experience
- Document workflows and results of business analysis and obtain sign-off from internal and external stakeholders on the specifications.
- Review all processes periodically for operational effectiveness and efficiency ensuring single point of data capture and streamlined workflow in all areas.
- Providing the link between the customer, development team and any third party regarding WING capabilities, throughout the various lifecycle.
- Weekly reports to be produced for the project manager showing progress against outstanding milestones, status, resource requirements, issues, risks and dependencies.
Skills and Qualifications:
- Demonstrable experience analysing and documenting complex business requirements, processes and Use Cases.
- Over 5 years of professional experience as Business Analyst in the Telco industry
- Experience of IoT-based projects.
- Demonstrable experience writing requirements specifications for Information Systems.
- Deep understanding of eTOM.
- End to end experience of the project lifecycle.
- Proven experience interacting directly with end users.
- Results orientated with good communication and interpersonal skills. • Strong experience in telecommunications industry in BSS/OSS domain
- Excellent facilitation skills and the ability to develop good working relationships with stakeholders.
- Excellent interpersonal and communication skills at all levels
- Experience of the logistics environment including Warehouse Management, Delivery Management and Logistics Planning
- Has knowledge and experience of delivering Cloud based systems
- Led successful business process reorganization projects
- Bachelor’s degree or above in communication and computer science related major preferred
