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Product, Portfolio & Solution Management
💼
CX Customer Experience
📅
2100000GUV Requisition #

Come create the technology that helps the world act together.

Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world. 

We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work.

 

The team you’ll be part of

The Customer Experience organization provides a common interface to customers including account and relationship management, acting as the voice of the customer internally and creating demand across our business groups. While bringing deep understanding of local markets for our customer, the CX organization ensures strong alignment between sales and delivery teams.

 

What you will learn and contribute to

 Mission/Purpose of role

Our existing customers are finding it harder to grow their top line especially where they are offering their services in a mature and saturated market.  Operators are utilizing new technologies and partnerships to bring more streamlined and efficient operations and platform to transition into digital service providers where security, privacy, availability, and scalability are critical.  The mission of this role is to work with our customers to facilitate this transition and to ensure that Nokia is a trusted partner.  This role will act as a catalyst to identify new opportunities where our customers can utilize their existing network in combination with the modernization of their operations for a lower TCO with the potential for new revenue generation capabilities.  This role is focused on the evolution of the mobile network and with a focus to drive customer expectations and opportunities back into the appropriate business units.

 

Main Responsibility Areas

  • Evangelize the Nokia strategy for the End to End 4G/5G network and IT services that spans across Transport, SDN, Virtual/Cloud native Core, Edge and radio

  • Manage and grow business by prioritizing medium- and long-term (18 month - 3 year) opportunities with sales capabilities

  • Help facilitate the customer journey of the mobile network evolution from 4G to 5G and towards 6G 

  • Internally be a strong voice of our customers toward the business units and product development

  • Contribute to identifying market, customer, and technology trends to be exploited and drive pockets to growth and market share increase

  • Accountable for identifying strategic business development areas based on Nokia’s market strategies and translating these into market-ready packages and customer value proposition and/or sales programs

  • Build and maintain effective and persuasive interfaces and business development process with BG strategy functions, business management functions, RBCs, CX leadership, Nokia Strategy and Technology organization and PLMs

  • Leverages market research to intelligently focus pursuit resources on winnable opportunities. 

  • Qualifies large opportunities for active pursuit based on the probability of success and the optimal allocation of Nokia resources. 

  • Positions Nokia early in deals to influence customer strategy and shape deal requirements. 

  • Develops client relationships and continually builds & reinforces customers’ perception of Nokia through active persuasion and education both as a lead and with sales and RBC teams. 

  • Monitor flagship project execution along with regional organizations to achieve successful first deals and global utilization of best practices learned 

  • Identify and manage escalations on critical business issues where collaboration across BGs is preventing Nokia from aligning to customer needs and industry direction

Key Interfaces

  • Solid line reporting to NAM Head of CX Strategy and Technology. 

  • Interfaces with:

  • Existing and potential new customers 

  • External analysts with a focus on the evolution of the mobile network

  • CxO of key service provider customers in the North American region

  • Strong interfaces into BG RBC functions as well as Business Group Technology & Strategy and product management as well as global product sales development

  • CX market leadership teams and sales teams

  • Corporate strategy and Technology (including Bell Labs)

 

Your skills and experience

  • At least 10 years in mobile network architecture and/or design

  • Deep understanding of the impact of spectrum decisions have on the overall evolution of the mobile networks

  • Deep understanding and work experience in heterogenous mobile network architecture and operation

  • Have a strong working understanding of the tradeoffs technology and business decisions have on the evolution of the mobile network (e.g virtualization, slicing, … )

  • Strong technical background and expertise in the following areas:

  • Wireless: 4G and 5G RAN

  • Core Networks: 4G LTE EPC, 5G CN, IMS

  • Cloud Computing Services: IaaS, SaaS, PaaS, CaaS

  • Impacts Network Security and Cyber Security on the radio network

  • Strong influencing skills, with established relationships at senior levels at companies operating in the new CSP ecosystem as well as internally in Nokia.

  • Deep understanding of cloud native architectures and the application to existing customer networks

  • Deep understanding of company strategies and the related financial drivers

  • A pragmatic and tangible understanding and application of ML and AI concepts 

  • Strong strategic thinker with a track record of having monetized on market foresight 

  • Strong business acumen, proven ability of translating opportunities to financial outcomes for Nokia

  • Best-in-class communication skills: capable of developing strong and credible relationships with customers, analysts, internal technology teams etc. Communicate complex business issues to key stakeholders in a simple and compelling manner.

  • Proven ability to manage and organize virtual teams across Sales/Customer account teams, BGs, external partners and customers 

  • Know how to navigate in a highly multi-cultural environment

  • Thrive in ambiguous environment and embrace responsible risk taking

  • Financial acumen and at least some finance coursework

  • Broad knowledge of Nokia portfolio

  • 25-50% travel requirement  

 

 

 

 

What we offer

Nokia offers flexible and hybrid working schemes, continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.

 

Nokia is committed to inclusion and is an equal opportunity employer

Nokia has received the following recognitions for its commitment to inclusion & equality:

  • One of the World’s Most Ethical Companies by Ethisphere
  • Gender-Equality Index by Bloomberg
  • Workplace Pride Global Benchmark
  • LGBT+ equality & best place to work by HRC Foundation

At Nokia, we act inclusively and respect the uniqueness of people.

Nokia’s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.

We are committed to a culture of inclusion built upon our core value of respect.

Join us and be part of a company where you will feel included and empowered to succeed.

 

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Nokia is an equal opportunity employer that is committed to diversity and inclusion. At Nokia, employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.