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Managed Services Delivery Manager

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Customer Services
💼
GS Global Services
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18000003F5 Requisition #
Thanks for your interest in the Managed Services Delivery Manager position. Unfortunately this position has been closed but you can search our 2,981 open jobs by clicking here.

Main Purpose of Service:

To Manage Network Operations teams under Fault Management operations process in a 24x7 shifts coverage. Fault Management takes end-to-end responsibility for corrective maintenance of Network problems ensuring trouble tickets are actively managed until resolution to SLA & OLA requirements

Main Responsibility Areas:

a.      Be responsible for Incident/Fault and Problem Management processes

b.      Customer Interfacing for Nokia MS Fault Management

c.       Diagnostics & root cause analysis reporting delivery

d.      Trouble Statistic Reporting & Analysis

Other tasks:

a.      Liaises with Second line regarding Network outages

b.      Liaises with subcontractors and 3rd parties to resolve faults

c.       Liaises with other service providers regarding network outages

d.      Supports Major service outage investigations and follow up

e.      Ensures planned outages are carried out/rolled back in maintenance window.

f.       Support and train other teams to perform the required services within SLA.

 

 

Key Competencies:

a.      People Management skills.

b.      Customer interfacing as SPOC for NOKIA FTTX NOC

c.       Technology skills: Experience in Nokia FTTX and all related nodes, Core Network Element.

d.      Knowledge on Transmission/IP Equipement

e.      High Communication skills

f.       Team work and team building skills

Key Interfaces:

g.      Field Maintenance teams

h.      Fault management team

i.         Second Line Team (Nokia CARE)

j.         Configuration and Performance Management

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