Lead Business Consultant Analytics Office Service MEA
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Competences
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Minimum of BSc in engineering or computer science and MBA from a reputable institution
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10+ years in the Telecom or IT industry or 5+ years in management consulting industry
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Financial understanding of Telco operations and business case development
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Operational understanding of Telco functions, including marketing and customer care
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Defining end to end consulting delivery programs using AGILE methodology, starting from ideation to value realization
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Good understanding of Frameworx (eTOM) and ITIL process mapping
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Good understanding of CEM concepts and customer centricity, knowledge of Nokia solutions a plus
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Good understanding of best practices on Data Science use case delivery
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Experience in using data analytics tools like Tableau to build use case insights and reporting
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Ability to work with both technical and management layers with customers
Direct experience of the following areas
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Customer Experience Management or Service Quality Management
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Data Monetization
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Data Science and Data Visualization
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Managing delivery of Data Science and Analytics Use Cases
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Business process re-engineering and organizational change management
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Business case development
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AGILE delivery approach
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Team leadership
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Leading complex transformation programs both on customer and vendor side
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Leading business consulting deliveries in Africa and International markets
Personal attributes:
- Ability to address and engage with customer CxO and Director level executives
- Proficient in English (speaking, writing and reporting)
- Ability to Communicate in French (speaking, writing and reporting)
- Committed to deliver the solutions and business benefits sold to the operator
- Willingness to travel and spend time in customer premises
- Self-starter and systematic in structuring required steps to reach the goal
- Efficient communicator through presentations, graphs and reports
- Team player with good facilitation and mentoring skills
- High tolerance for stress and uncertainty
- Able to work and lead across multi-national organization
