IT Solution Architect/Solution Owner for Service Integration (SI) Tools
> 5 Years of hands on experience in with ServiceNow and service management (ITIL in general) within client environments, both from an operational point of view as well as an architectural design
Highly independent and self-directed individual capable of working with minimal supervision, adhering to agreed policies, enterprise architecture, security and regulatory demands
Good understanding of complex IT environments and factual and theoretical knowledge to identify and retrieve information
Experience in ITIL process management
Outstanding interpersonal and communication skills, the ability to influence and build relationships with IT Tools key stakeholders and external suppliers.
Ability to research, analyze and recommend continuous improvement of IT Tools (especially ServiceNow) solution and supporting ITSM processes for greater effectiveness and efficiency.
Strong problem-solving skills requiring research and creative thought.
Promotes a risk-aware culture, ensures use of efficient and effective risk compliance management practices by requiring adherence to standards and processes.
Able to act in and to coordinate people and stakeholders in a multidisciplinary and multi-cultural environment, including external IT providers, Nokia IT technical teams, as well as technicians from business areas
Strong communication skills both written and verbal with the ability to translate and mediate between different parties from a more technical/architectural design language to non-architectural experts and further project members
Good appreciation of stakeholder needs at both operational and strategic levels and the ability to mediate and guide within potentially conflicting stakeholder requests to adapt SI Tools and effects on other interconnected tools and systems
Experience with ServiceNow, UPM-X, EI-ESB (Redhat Fuse, TIBCO), ADDM, Flexera, Power BI and IAM platforms
Has a broadly "agile" mindset, applying approaches as Agile, Scrum and DevOps to deliver IT projects/programs. May act as a Scrum Master in agile projects
Bachelor’s degree in engineering, Computer Science or related field from recognized university
At least 5 years of experience in architecture and solution design of complex technology environments, particularly with ServiceNow and IT technology asset landscape
At least 3+ years working with ServiceNow solutions including Platform & Product line implementation (ITSM, PLATFORM) and integrations with related systems
Strong capability to estimate, size, and define dependencies/assumptions in ServiceNow implementations/upgrades/deployment solutioning.
Use of Development tools and agile methodologies, including Jira and Confluence practical use.
Strong process improvement experience and experience developing metrics and quantifying value returned
Cross-domain experience with ancillary applications (such as security) for a broad understanding of critical intersections of ServiceNow and SI Tools;
ServiceNow Systems Administrator certification required
Scripting & Programming: JavaScript, Python, Java
Business Requirement Analysis
ITIL V3 foundation /intermediate certification
Preferred Qualifications:
- ITIL V3 expert certification
Implementation Specialist certifications strongly preferred
Integration Technologies: Redhat Fuse, TIBCO
Cloud (Azure) hosting solution architecting
Industry standard IT information security technologies
Nokia is an equal opportunity employer that is committed to diversity and inclusion.
At Nokia, employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.