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IT Cloud Management Specialist

📁
Information Technology
💼
CX Customer Experience
📅
21000005OG Requisition #

Come create the technology that helps the world act together.

Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world. 

We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work.

 

The team you’ll be part of

The Customer Experience organization provides a common interface to customers including account and relationship management, acting as the voice of the customer internally and creating demand across our business groups. While bringing deep understanding of local markets for our customer, the CX organization ensures strong alignment between sales and delivery teams.

 

What you will learn and contribute to

•    Engineering, automating, and orchestrating system provisioning and maintenance processes using modern cloud tools and technologies
•    Performing system administration tasks including deployments, configuration, systems monitoring, troubleshooting, and support while innovating to automate as much as possible
•    Engineering and maintaining operational processes and procedures
•    Troubleshooting and resolving issues reported by monitoring systems and submitted through the ticketing system of fully documented issues, actions taken, and steps for resolution
•    Initiating escalation process as appropriate while communicating progress and resolution to clients while working with other teams to resolve problems and minimize escalations
•    Performing other tasks as defined, planned, and approved by leadership

 

Your skills and experience

•    Experience with public and private Cloud technologies

•    5 or more years’ project management experience
•    Experience of migrating in-house services to a public cloud provider
•    Experience of delivering business solutions with cloud computing services/platforms
•    Experience with Virtual/Cloud infrastructure trouble-shooting
•    Experience with software engineering, scripting, automation and orchestration tools (PowerShell, Ansible, GitHub, Terraform)
•    Experience provisioning, configuring and maintaining cloud computing services such as Azure and AWS
•    Operational understanding of security best practices and standards around cloud computing and access management
•    Operational understanding of IP-based computer networking within LAN and WAN environments including implementations in a public cloud environment

 

What we offer

Nokia offers flexible and hybrid working schemes, continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.

 

Nokia is committed to inclusion and is an equal opportunity employer

Nokia has received the following recognitions for its commitment to inclusion & equality:

  • One of the World’s Most Ethical Companies by Ethisphere
  • Gender-Equality Index by Bloomberg
  • Workplace Pride Global Benchmark
  • LGBT+ equality & best place to work by HRC Foundation

At Nokia, we act inclusively and respect the uniqueness of people.

Nokia’s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.

We are committed to a culture of inclusion built upon our core value of respect.

Join us and be part of a company where you will feel included and empowered to succeed.

 

 

 

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Nokia is an equal opportunity employer that is committed to diversity and inclusion. At Nokia, employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.