IP Senior Technical Support Engineer
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Skills
• Excellent knowledge of IP environments and main protocols used in IP networks context (BGP, OSPF, MPLS, RSVP, VPN, Multicast, L2/L2, QoS, switching L2 technologies)
• Master degree in telecommunication, information technology or engineering
• Minimum 10 years of related experience in support and troubleshooting of IP/MPLS networks
• Minimum 5 years experience with a Tier 1 Telecom Provider
• Proven knowledge on Nokia IP product suite (eg 7750 SR, 7950XRS, 5620SAM, NSP)
• Strong problem-solving skills and customer oriented
• Strong communication skills (verbal and written) in Italian and in English
• Ability to work under pressure and meeting tight deadlines
• Strong ability to influence to get the right outcomes, being proactive and result-oriented
• Team player & leader with strong negotiation skills and the ability to work independently
• Stress tolerant
• Works well in challenged environments
Certifications
• Nokia NRSI, NRSII, MRP, 3RP and SRA certifications (minimum NRSII)
• CCNA, CCNP, CCIE certifications (minimum CCNP)
