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Internship Quality Assurance Analyst

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Human Resources
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CPO Chief People Office
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2000000J5X Requisition #
Job Description

 

Nokia is a global leader in the technologies that connect people and things. With state-of-the-art software, hardware and services for any type of network, Nokia is uniquely positioned to help communication service providers, governments, and large enterprises deliver on the promise of 5G, the Cloud and the Internet of Things. Nokia adheres to the highest ethical business standards as we create technology with social purpose, quality and integrity. A truly global company, we are 160 nationalities working in more than 100 countries.

People Services is the Nokia's premier learning organization that offers continuous enrichment and professional development for Nokia customers, partners and employees. We deliver multi-format, mixed media learning solutions, making it easy to learn, perform and share - anytime, anywhere.

People Services strives to create an environment that fosters innovation, collaboration, and best-in-class experiences for our employees. We know that collaborating with local universities and colleges virtually guarantees that we cross paths with inspiring young talent that can help fuel our creative drive for excellence. People Services offers an intern program for students in near Antwerp.

The opportunity

 

People Services is looking for an internship in the role of the Quality Assurance Analyst.

 

As the Quality Assurance Analyst you will help ensure an exceptional user experience with Nokia's elearning offerings that provides the learner the knowledge to  grow personally and professionally. To accomplish this, you will analyze new  elearning content on multiple platforms to assure that the learning content functions as intended and renders properly on all device formats  and  screen sizes.

 

You will also support the proofreading and editing of certification exam questions. This requires a general understanding of question writing best practices as well as the ability to apply the defined style guidelines to exam questions. This includes identification and removal of unapproved question types, confirmation of question formatting requirements, and identification of poorly worded exam questions. It is not required for the individual to have a technical background in the certification topic, but it would help the effort.

 

Job Responsibilities & Competencies

 

  • Responsible for supporting the development of comprehensive test strategies, plans, reports and environments for manual or automated testing of learning objects hosted in the LMS.
  • Responsible for supporting the development of the quality assurance strategies and planning, effort estimations, risks assessment and mitigation strategies
  • Responsible for the execution of test cases and the validation of results within the required deadlines and provide first tier of triage for project defects found during testing
  • Work collaboratively with both technical and business oriented project team members to resolve defects and ensure the Quality Assurance efforts are on schedule
  • Create application(s) to report and track progress
  • Formulate strategies and develop applications to increase testing productivity (areas that lend themselves to automation)
  • Review the available documentation on exam writing best practices.
  • Review exam specific style guidelines.
  • Review the draft exam questions and make corrections to align with the style guideline and exam writing best practices.
  • Propose question edits/re-writes when possible to improve the readability of a question.
  • Work with question developers to clarify proposed edits or to ensure re-writes do not change the technical validity of the question.

 

Qualifications

  • Requires creative and critical thinking techniques in the effective design, development and implementation of a quality assurance and testing program.
  • Excellent interpersonal, organizational, and communication skills.
  • Ability to re-write proposed exam questions to be clear to the test taker.
  • Strong English language and editing skills with a focus on English grammar.

 

Imagine creating technology that has the potential to change the world. Working with us, you will have a positive impact on people’s lives and help to overcome some of the world’s most pressing challenges. We act inclusively and respect the uniqueness of people. At Nokia, employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. Nokia culture welcomes people as their true selves. Come create the technology to connect the world.

 

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Nokia is an equal opportunity employer that is committed to diversity and inclusion. At Nokia, employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.