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HWSD Repair Operations Manager

GS Global Services
1900000CH0 Requisition #
Thanks for your interest in the HWSD Repair Operations Manager position. Unfortunately this position has been closed but you can search our 2,553 open jobs by clicking here.

Do you want to be part of a dynamic, exciting and progressive team? Then apply for this position with the HWS Repair Operations Team.

The Hardware Service Delivery (HWSD) organization is part of the Global Service Delivery (GSD) organization in Global Services (GS).

Its primary functions are:
>HWS Delivery execution in close relationship with the Markets

>Development of cost effectiveness and quality of HWS e2e delivery

>Hardware parts Inventory Management to meet customer SLAs cost effectively

>HWS Supply Chain Management to ensure committed hardware parts availability and repair ordering

>HWS Operations management of global supply chain for repair and spare parts ageing

>Responsible for end to end execution of delivery model defined by HWS SL – global and local.

>Repair execution of replaceable hardware units over the entire product unit lifecycle

>HWS Customer Delivery Support – Operational Focus

This position will report into the Hardware Service Repair Operations (RO).

The successful candidate will be Responsible for:

•Repair Supply Base management, in conjunction with procurement

•Project Manage transfer and localization projects

•Performance analysis and improvement (KPI Improvements)

•Running programs to reduce the repair related costs

•Capacity planning and demand forecasting

Strong interworking with maintenance R&D, HW-Technical Support, Product Technical owner and Test engineering

Working with the Care HWS and HWS D markets to address strategic and customer requirements and issues

Key user for repair data (Repair Center Tool) internally and externally. Manage changes, process and reporting requirements

Manages the end to end processes in the repair center data tool and interfaces with IT leads and support to implement changes and improvements

And Accountable for:

•Repair execution of replaceable hardware units over the entire product lifecycle

•Maintaining repair quality targets for SRR, Scrap, NFF, SQ and OTDR

•Repair supplier management (Quality, Continuous Improvements, Performance)

• Manage repair centers around the globe by making sure they are performing to Nokia’s requirements. Manage technical, tester, quality (see above), capacity and process related requirements and issues. This is done daily, weekly as necessary and through monthly formal reviews

•Ensuring repair execution according to Nokia specifications

•Work with product teams, quality, regions, R&D, engineering to improve product reliability

•Project manage various projects related to transfers, cost, process improvements

•Ensure that repair center tool roll out and changes/updates are consistent across all suppliers. Address issues and data accuracy


Bachelor’s Degree in engineering, science, business

At least 5+ years’ work experience in an operations environment

At least 4 years’ experience with managing suppliers (External or Internal)

Excellent communication skills (verbal and written)

Excellent Collaboration skills with cross functional BGs

Excellent analytical skills

Work experience with cross functional teams (Quality, Engineering, Markets etc.)

Project management work experience (PMP not required, but would be a plus)

Proven experience with root cause analysis, problem resolution, corrective/preventive analysis and plans

Excellent skills with developing reports and metrics on a weekly, monthly basis

Experience with creating business cases, project charters and using lean six sigma tools and methods

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