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Human Resources
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CPO Chief People Office
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19000002UO Requisition #
Thanks for your interest in the HR OPS SPECIALIST position. Unfortunately this position has been closed but you can search our 6 open jobs by clicking here.
HRC Americas is an HR Shared Service Organization that provides support related to HR processes and tools to all Nokia employees of 19 Countries in Americas Region. Our organization have specialists who support employee life cycle including Hiring, Onboarding, Payroll, local processes, Benefits Administrations, and other processes. We provide support of all HR Global Tools and guide employees on any queries related to Policies and HR procedures.
As an HR Operations Specialist, you will support projects and HR processes. The group you will be part of, provides professional expertise to carry out assignments/projects on specify systems (SAP, Taleo, Success Factor) and/or implement and improve HR products and services, as directed or provides generalist expertise and support to employees in the implementation and delivery of HR practices.
The HR Operation Specialists is responsible for the successful operation of the countries, projects or tasks assigned, ensure KPIs and Customer Satisfaction achievement of the areas supported by the team such compensation and Incentive policies and processes, shares management plan, line manager changes, to mention some.
We are looking for a process and results oriented bilingual (English/Spanish) person, with experience as a team member of internal projects, and with interest in Human Resources topics.
Requirements:
  • High English level (speaking and reading) is a must
  • Portuguese language domain is desirable
  • Experience working on Shared Services organizations (desirable)
  • Experience supporting customer calls or being part of call center organizations, customer service experience (desirable)
  • Experience supporting process improvement projects (desirable)
  • Experience in vendor management, evaluation of service, metrics (desirable)
  • Experience working with vendors as background check providers, relocation, immigration, and other HR service providers
  • Experience in employees´ benefits administration (highly desirable)
  • Experience using HR Systems: Taleo, SAP and Success Factor HRIS
  • Intermediate Excel Skills is a Must
  • Knowledge in local legislation of any Americas country
  • Experience participating in HR harmonization projects, and HR operation team implementation is a Plus
Skills:
  • Customer Service oriented
  • Good Team work and communication Skills
  • Structured thinking and problem solving oriented
  • Results oriented
  • Accountability
  • Self-motivation and initiative
  • Time management and effective planning
  • Operational work environment
  • Ability to work under tight deadlines
  • Ability to work in virtual and diverse teams

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