Head of Commercial IT

ROLE PURPOSE

The Head of Commercial IT manages and owns all Commercial IT (CO) projects and programs of all Nokia Business Groups including global programs

This role ensures the most efficient and industrialized delivery of highest business value through effective management of IT resources

This role leads the design and governance of all systems in scope and is overall responsible for Nokia-wide standardization and consistency in the platforms/systems in the scope of the Commercial IT.

Operate the mission-critical applications and systems of all Nokia  Business Groups which are in the scope of the COE, ensuring their stability and integrity.

Meet customer and internal IT service levels and proactively drive continuous service improvement in close collaboration with the Service excellence lead of the Function

This role collaborates with the rest of Nokia IT to ensure quality services are seamlessly delivered to the business stakeholders as per agreed own and other IT Units service descriptions.

MAJOR ACCOUNTABILITIES

Accountability Areas:

• Drive standardization, harmonization of systems/platforms solutions in scope

• Establish, govern, and ensure adherence to IT standards.

• Establish and execute governance boards in partnership with BEFs and business groups

• Follow the industry trends solutions in scope and address new Nokia business needs related to the same

• Defines and governs solutions inventory and leverage this inventory to ensure high reusability of the solutions

• Provide executive consulting to BGs and IT in close alignment with BG

• Ensure execution of projects and operations within the team on time, on quality and costs, including management and selection of vendors

• Achieve the most efficient solution and operations delivery providing the highest business value through effective management of resources

• System stability and integrity of all systems in the scope of the team

• Meets minimum internal service targets towards the serviced business units or BEFs

• Plays a key role in identifying and seizing opportunities for continuous service improvement

• Monitors, measures, reports and reviews performance of services and ensures IT capacity meets business needs

• Implement a vendor strategy which enables the strategic objectives

• Delivery of all services in compliance with all applicable internal (e.g. CyberSecurity Framework) and external (e.g. SoX) regulations.

• Develop an environment which fosters a high-performance and innovative team

Decision Making:

• Serves as point of escalation, review and approval for key issues and decisions

• Steward for integrity in the operating model

• Take decisions on the resource and capacity plans in line with Business priorities and strategies and close collaboration with delivery teams

• Decide on continuous improvement within the team

KEY PERFORMANCE INDICATORS / MEASURES OF SUCCESS

• Ensure mission critical operation services are delivered within agreed service level agreements and adhere to the Nokia IT quality standards.

• No major business disruptions.

• Successful delivery of major initiatives to implement Commercial solutions across Nokia divisions

• IT standards are defined and implemented

• Solutions are governed, and their design integrity is ensured

• Meet yearly budget targets for operations and Projects/Programs.

• Customer and internal IT KPIs are met

• Motivated team, clear definitions of responsibilities for managers, development plans in place.

• Succession plans in place for key positions, strong talent pipeline.

• Perceived by serviced IT Functions as strong and reliable partner

JOB DIMENSION

• Global, cross divisional, cross functional

• Accountable for 100+ direct and indirect reports

• Accountable for contracts with strategic vendors 100+ external FTEs value

EDUCATION EXPERIENCE

• Strong knowledge of IT service management processes and experience in improving processes

• Experience leading cross functional teams and managing relationships with business customers

• Proven leadership, communication and management skills

• 15+ years of experience in IT service operations and projects

• 6+ years of management experience

• Proven ability to work effectively and collaboratively in a complex matrix organization

• Proven ability to understand and influence stakeholders within and across the function, building trust and driving the change agenda leveraging both the formal and the informal elements of the organization

• Proven ability to deal with uncertainty, adjusting course as the circumstances change, without jeopardizing the end goals and the achievement of the strategic objectives

LANGUAGES

• Business fluent in English (written and spoken)

FINANCIAL RESPONSIBILITY

• Direct / indirect budget responsibilities for 100+ m$

SPECIFIC PROFESSIONAL COMPETENCIES (optional)

• Proven thought leadership in huge organizations delivering large scale operations and factory services in an industrialized and very efficient way.

• Deep skills in balancing operations and factory processes with highest quality and ensuring business continuity with providing low-cost services. 

• Strong ability to operate global products/applications end-to-end maximizing the business value.

• Deep network with key business and IT stakeholders at Nokia and ability to present to Senior Management.

• Acting as a role model for all people within the organization, strong ability to motivate and develop people on all levels and maintaining a strong talent pipeline.