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FN Americas Customer Engineer

Customer Services
FN Fixed Networks
19000007SG Requisition #
Nokia is a global leader in the technologies that connect people and things. With state-of-the-art software, hardware and services for any type of network, Nokia is uniquely positioned to help communication service providers, governments, and large enterprises deliver on the promise of 5G, the Cloud and the Internet of Things.  Serving customers in over 100 countries, our research scientists and engineers continue to invent and accelerate new technologies that will increasingly transform the way people and things communicate and connect. 



Customer Engineering team works with customer teams, business development, product management, and R&D to provide support and professional services to Fixed Networks customers in the Americas region.    Customer Engineers develop and deliver professional services including:

·        Analysis & High Level Design involving Solution Definition, Requirements Development, Architecture and High Level Design 

·        System Development Detailed Design involving Interface specifications, Design of Migration Methods of Procedure (MoPs), Failure Mode Analysis, Detailed capacity guidelines, and Performance analysis 

·        System Element Development involving System Element requirements specification, implementation, and acceptance of ALU and 3rd party supplied System Elements

·        System Integration & Verification involving planning, design, and execution

·        Network Deployment Detailed Design involving developing configuration templates for software, hardware configuration templates, IP addressing, VLAN, Capacity, and QoS plans

·        Network Element Integration including customizing documentation, performing software updates, establishing and validating connectivity to network and element management system, testing alarms, timing and synchronization, redundancy, call flows, services, and any customer/country specific tests necessary to get customer acceptance and sign off

·        Network Integration involving multiple Network Element Integrations

·        Customer Acceptance involving defining strategy, planning, and executing all integration, verification, validation, and User Acceptance Test activities to get finance

·        Migration Execution and Legacy Exit involving planning, execution, and management of migration activities including decommissioning obsolete equipment

·        PSTN Transformation including pre-sales support, third party management, and service delivery project management.

·        IT Integration including OSS integration with element management systems and customization for provisioning and fault management systems

-      New technologies exposure: The CE/NPI engineer will be working with new technologies being in contact with all possibilities like: L3, MPLS, IOT, Zigbee Zwave, SDN/NFV, Cable/DOCSIS,  Fixed Wireless

Customer engineering new product introduction role will primarily deliver demos, support lab and field trials to support the sale and deployment of Fixed Networks solutions.   The NPI engineer is expected to be knowledgeable and be able to work across the end-to-end solution and across technologies. 


We are looking for highly motivated, responsible, high caliber engineers who can work with work collaboratively across organizations to deliver network engineering solutions.  Aptitude and attitude are more important than meeting specific experience criteria.  Individuals will need a balance of skills including:

·        Excellent verbal and written communication skills

·        Professional and courteous demeanor

·        Enthusiasm: passion for quality and willingness to learn 


Nokia is an equal opportunity employer that is committed to diversity and inclusion. At Nokia, employment decisions are made regardless of sex, gender identity or expression, sexual orientation, race, ethnic origin, color, creed, religion, national origin, citizenship, age, marital status, physical or mental disability, genetic information or ancestry, protected Veteran or military status, or other characteristics protected by law.

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Nokia is an equal opportunity employer that is committed to diversity and inclusion. At Nokia, employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.