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Customer Services
CO E&A Customer Operations EMEA & APAC
1900000BY4 Requisition #

Posting Date: 22-07-2019
Closing Date: 18-08-2019
Slaary: Competitive
Location: Reading

E2E Customer Solution Architect

Nokia is a global leader in the technologies that connect people and things. With state-of-the-art software, hardware and services for any type of network, Nokia is uniquely positioned to help communication service providers, governments, and large enterprises deliver on the promise of 5G, the Cloud and the Internet of Things. Nokia is an equal opportunity employer that is commited to diversity and inclusion.

The E2E Customer Solution Architect role and mission is “to ensure our customers have the best designed Nokia Networks for the future”.


To this end, the E2E CSA is responsible for:
- Driving network evolution with consistent feed & growth of sales funnel for both short & long-term planning & network design. The E2E CSA identifies technical decisions / insertion points that have vendor disrupting potential and proactively engage with the customer to shape the decision in Nokia's favour.
- Leading and having the right (multi-BG/CO/Services) Presales Team in place for his/her customer to create the most effective multi-BG solutions for the customers with the right solutioning teams, so that their networks continuously evolve towards the best in the industry and Nokia’s win probability is maximized.
- E2E presales Solutioning and the Quality thereof for all cases for his/her customer.  The E2E CSA ensures high quality solutioning to drive profits & customer satisfaction. With professional E2E solutioning, we identify new (x-sell) opportunities, and engage the customer aligned with the CT to grow funnel and order intake.
- Being the default technical GTM for all Nokia blueprint solutions.3

 The role will require regular short term travel to customer premises as and when required to ensure continuous engagement with the customer.

The E2E CSA has the knowledge, experience, and competencies to execute the following activities:
- Thought Leadership
- Win the value based technical/techno-commercial customer dialogue.
- Build the vision for the customer, win the Nokia mindshare.
- Build Customer Intimacy as main Customer Interface to relevant Key Customer Stakeholders & - Tech-based Business Excellence.
- Supports sales leader with strategic topics.
- Orchestrate and lead the techno-commercial customer dialogue (in close cooperation with - Sales and Business Lines).
- Orchestrate day-to-day Content based Customer Engagements incl. Business Line support commitments.
Technology and Innovation Leadership
- Position the entire Nokia Portfolio.
- Build Winning Customer Propositions and drive the Portfolio from a customer needs perspective
- Communicate portfolio requirements based on customer needs towards BL;  captures the critical inputs of stakeholders and market requirements, and translates them into effective requirements, business value propositions and solutions.
- Contributes to Global E2E CSA Community as part of the Corporate and Business Lines E2E CSA Offices (leverages E2E CSA /HoS/HoTNetwork to share best practices among customers, from a technological, operational or commercial perspective.

Join our team if you have:

- Significant and relevant experience & knowledge of the specified account sector environment.

- Technical experience in two or more of the Nokia portfolio domains.

- Experience of pre-sales cycle.

- Excellent spoken and written English.

- Preferably hold a Degree or equivalent qualification in a technical discipline.

- Highly motivated and being able to effectively manage and motivate others through leadership skills, experience and respect.

- The ability to think strategically and to operate at all levels within Nokia and the customer.

- Customer oriented; flexible approach to solving problems during the pre-sales cycle.

- Early detection of the sales opportunity, and getting the value and cost drivers concrete.

- Excellent negotiation, communication and interpersonal skills.

- Ability to deliver clear and precise presentations to customers at all levels - the individual must be comfortable representing the technical aspects of the Nokia portfolio to customers.

- Ability to grow and contribute to a dynamic and evolving organization with an ability to understand & adapt according to organizational sensitivities. 

- Ability to work and lead as part of cross functional teams and ensure customer commitments are fulfilled.

- Highly flexible and able to show high degree of initiative in solving problems in difficult situations.

- Willingness to learn new skills.

- Self-reliant, an excellent organizer.

- Ability to assist customers in putting their business case together.


 Candidates from the region are preferred.

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Nokia is an equal opportunity employer that is committed to diversity and inclusion. At Nokia, employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.