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CX Customer Experience
2100000FHZ Requisition #

Come create the technology that helps the world act together.

Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world. 

We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work.


The team you’ll be part of

The Customer Experience organization provides a common interface to customers including account and relationship management, acting as the voice of the customer internally and creating demand across our business groups. While bringing deep understanding of local markets for our customer, the CX organization ensures strong alignment between sales and delivery teams.

Our Enterprise business group addresses mission and business critical networking requirements for asset-intensive industries. We build hyperscale cloud and private networks for our customers, and serve private enterprises in the webscale, transportation, energy, manufacturing and logistics industries as well as public sector governments and cities. Nokia's enterprise portfolio supports our Future X for Industries network architecture combining secure high-performance, ubiquitous access and intelligent IP/optical networks with agile multi-cloud-enabled solutions, analytics-driven digital value platforms and business applications to help drive and support industrial automation.


What you will learn and contribute to

General Purpose

CX Enterprise Sales MEA is in charge of the business to Enterprise customers, focusing on Transportation, Energy, Government and Cities, Public Sector, and Manufacturing & Logistics.  CX Enterprise Sales MEA sells the whole Nokia portfolio to these target markets, including mobile, fixed access, IP & optical, applications (IoT, analytics…) and services.

  • Job Description:

CX enterprise sales MEA is looking for a seasoned sales professional who will own the digital transformation and emerging segments sales pursuits. The role will have the mandate to develop new business in new technologies including but not limited to mobile private wireless, IoT, Cyber Security, BSS/OSS, Cloud core and IT transformation. The role will as well drive dedicated sales efforts to promote Nokia portfolio for emrging industrial segments and governmental entities across MEA.

  • Responsibilities:
  • Develop and drive standalone business for CNS in new territories in coordination with CT heads/account managers.
  • Drive business development efforts for emerging smart industrial segments and new governmental entities that Nokia doesn’t have business today.
  • Provide sound technical and business support to the account teams for positioning CNS portfolio.
  • Provide recommendation to CT heads/account managers on commercial aspects based on competitive intelligence and past experiences running similar deals/projects.
  • Team up with CNS GBC and EBC to build a solid technical and commercial solutioning approach for key deals.
  • Lead a virtual team of pre-sales, commercial management and customer delivery individuals to drive offer preparations and deal closing activities.
  • Support the CT with approvals facilitation and argumentation on key winning factors of the deals.
  • Lead and support customer engagements and demonstrate deep knowledge and expertise in positioning Nokia as the key player for the opportunity under discussion.
  • Support partner sales teams to promote Nokia CNS portfolio to partners.


Your skills and experience

  • 10-15 years experience in telecom/IT field.
  • 7-10 years sales/pre-sales experience preferably selling Nokia CNS solutions
  • Proven experience selling IoT, security, BSS/OSS, cloud core , IOC solutions to enterprise customers.
  • Solid technical background in the CNS portfolio and smart Industries.
  • Solid experience in software sales, commercial modelling and legal licensing aspects.
  • Solid knowledge about the competitive landscape for each of the CNS solutions.
  • Proven agility and experience managing start up pursuit and driving it towards growth and scale.
  • Proven experience in managing virtual team at a scale to deliver complex solutions.
  • Languages: English, Arabic and French


What we offer

Nokia offers flexible and hybrid working schemes, continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.\


Nokia is committed to inclusion and is an equal opportunity employer

Nokia has received the following recognitions for its commitment to inclusion & equality:

  • One of the World’s Most Ethical Companies by Ethisphere
  • Gender-Equality Index by Bloomberg
  • Workplace Pride Global Benchmark
  • LGBT+ equality & best place to work by HRC Foundation

At Nokia, we act inclusively and respect the uniqueness of people.

Nokia’s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.

We are committed to a culture of inclusion built upon our core value of respect.

Join us and be part of a company where you will feel included and empowered to succeed.



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Nokia is an equal opportunity employer that is committed to diversity and inclusion. At Nokia, employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.