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Applied R&D
ION IP Optical Networks
1900000APJ Requisition #
Nokia is a global leader in the technologies that connect people and things. With state-of-the-art software, hardware and services for any type of network, Nokia is uniquely positioned to help communication service providers, governments, and large enterprises deliver on the promise of 5G, the Cloud and the Internet of Things.   Serving customers in over 100 countries, our research scientists and engineers continue to invent and accelerate new technologies that will increasingly transform the way people and things communicate and connect.

Technical Engineering Center). The primary objective of TEC is to provide 24x7x365 technical support for WDM products including 1830 PSS-32 & PSS-64. The job’s responsibilities require 24 hour support response on a rotational basis within an eight person team. The job assignment focuses primarily on remote technical support and some combination of NPI and Pre-sales assistance support.

Scope of Work:

  • Work with a team of engineers to support the identification, characterization and verification of design defects or deficiencies in deployed products.

  • Be able to diagnose and characterize product problems symptoms prior to escalation to R&D by replicating product defects using lab equipment.

  • Direct interface to R&D to create, monitor and report on MRs, ECOs and FRB Administration via DDTS.

  • Write and review generic test plans for customer lab evaluations, major initial network deployments and field trials.

  • Develop, verify and document upgrade procedures in customer’s networks.

  • Review and provide technical feedback on customer documentation.

  • Contribute to technical input for knowledge sharing: IDEAL, ON’s, Alerts, etc.

  • Assist with Type Approval Testing for new pre-DR4 products.

  • Lead initiatives to Train RSC and members of NPI on new products/features.

  • Maintain lab equipment for customer demos and investigation/replications of product defects.

  • Lead technical discussions with customers and R&D on product defects.

The candidate will be expected to become a subject matter leader in two or more optical WDM products: 1830 PSS-32/64. Background knowledge legacy products (1625 Lambda Xtreme) and emerging 1830 PSS-32/64 products is preferred for this position. Domestic travel (< 40%) within the US and Canada is expected and may sometimes be on short notice. International travel (< 10%) is required to support customers abroad and for training purposes.

  • Bachelor's degree or higher in an engineering discipline or Computer Science is preferred and/or equivalent work experience.
  • Experience working with NFMT or equivalent network manager is highly preferred, but not mandatory if other networking experience exists.  
  • This position requires someone willing and able to take responsibility to learn the products and associated technologies, via reading, formal training, on-the job experience, and working in the lab independently.
  • The position requires excellent written communication skills, good oral communication skills and the ability to present a positive and confident attitude when working with customers.

Nokia is an equal opportunity employer that is committed to diversity and inclusion. At Nokia, employment decisions are made regardless of sex, gender identity or expression, sexual orientation, race, ethnic origin, color, creed, religion, national origin, citizenship, age, marital status, physical or mental disability, genetic information or ancestry, protected Veteran or military status, or other characteristics protected by law.



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Nokia is an equal opportunity employer that is committed to diversity and inclusion. At Nokia, employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.