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CX Customer Experience
2100000KN3 Requisition #

About Nokia

 We create the technology to connect the world. We develop and deliver the industry’s only end-to-end portfolio of network equipment, software, services and licensing that is available globally. Through our research teams, including the world-renowned Nokia Bell Labs, we are leading the world to adopt end-to-end 5G networks that are faster, more secure and capable of revolutionizing lives, economies and societies.

 With Nokia future becomes present. You will work on new generation mobile networks (5G) which will allow autonomous car, ultra-high speed and millions of connected devices become a reality.


 Team Description

You will be part of the Sales support team for the Enterprise business group. Our team focusses on generating analytics and insights for our Enterprise leadership. Recently we have started on a journey to develop a holistic data lake and automate analysis which should give us new data insights as well as predict our KPIs. We need skilled data scientists and engineers to work with our team and drive this transformation.


Role description

What you will work on:

-Manage Databases – Define and implement a database strategy and model to bring in various sources of data together (e.g. ERPs, Salesforce, SAP, pCube, etc). Acquire, clean and structure data from multiple sources and maintain databases/data systems. Identify, analyse, and interpret trends or patterns in complex data sets

-Automate reporting – You would be required to work with the analysts to define and implement real time dashboards and implement a standard reporting app

-Prediction Models – Define use cases which would be solved with AI. Develop, prototype, test and implement the models. 


Things you will learn:

-Shape the Digital strategy for Nokia’s Enterprise business – As an early Data Science expert in our team, you will get a chance to define how we build our strategy and systems to make full use of automation and AI

-Learn about tools and systems like Salesforce, ERPs and Power BI through our skilled teams and internal knowledge centres

-Understanding Telecommunications industry - You will learn the core of the telecom business through daily interaction with the Sales support team.



-Currently enrolled in a Bachelor’s or Master’s program focussing on Computer Science, Mathematics, Economics, Information Management, Statistics or a related field

-You know how to work a problem from beginning to end with data science tools and techniques, including data manipulation (SQL, Hadoop, etc.) and programming (R, Python, XML, JavaScript, or ETL) frameworks

-Experience with databases is essential. Knowledge of statistics and experience using statistical packages for analysing large datasets (Excel, SPSS, SAS etc).

-Technical knowledge in descriptive and predictive modelling along with Machine learning skills

-Knowledge of programming languages like Python or R

Specific focuses for the cadidate:

             Power BI development and administration.
             Relational databases knowledge (data models, MS-SQL, design techniques)
             Knowledge and understanding of ETL, Data Warehouse and Big Data processes
             Excellent attention to details
             Creative and experimental mind-set to data technology
             Mindset towards automation


Technologies used

Power BI, Power Apps, Python, Azure SQL Database, Azure Data Factory or similar Cloud Platforms (e.g AWS, GCP)
Interest or Undergraduate education in Machine learning technologies (classification with SVM, Decision Trees, Logistic Regression)
Excel VBA


What does Nokia offer you? 

Competitive salary based on your experience  

Performance, Christmas and Easter bonuses  

Interaction with international teams of software developers, architects, project managers, testers, integrators etc.  

Visibility on latest configuration control technologies, 5G innovating mobile networks, Cloud, shared testing resources  

E-learning platforms such as NokiaEDU, Harvard ManageMentor, LinkedIn Learning etc. at your disposal for technical training and personal development  

Access to Nokia Garage innovation space where you can express your technical creativity and implement new projects with support from local community  

Various certifications  

Events and conferences on technical matters but also on well-being at work and other general-purpose subjects  

Flexible time and teleworking  

24+ paid days-off  

Sports, Wellness and Culture reimbursement  


PublicTransport/Private Parking allowance or bike/electrical scooter reimbursement 

Meal tickets + extra food allowance  

Private health and life insurance  

Kindergarden/after-school reimbursement 

Everyday Excellence – Employee Recognition Program (Awards can be redeemed via our online store) 

Share in Success - Nokia’s voluntary employee share purchase plan 

One of the highest employee referral bonuses on the market so you can bring your friends too :)



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Nokia is an equal opportunity employer that is committed to diversity and inclusion. At Nokia, employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.