🌎
This job posting isn't available in all website languages

For Nokia Internal Employee access Log in here

Join us at Nokia to connect the world

Search jobs

📁
Sales Strategy, Operations & Support
💼
CX Customer Experience
📅
2100000EQE Requisition #

Come create the technology that helps the world act together.

Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world. 

We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work.

 

The team you’ll be part of

The Customer Experience organization provides a common interface to customers including account and relationship management, acting as the voice of the customer internally and creating demand across our business groups. While bringing deep understanding of local markets for our customer, the CX organization ensures strong alignment between sales and delivery teams.

 

What you will learn and contribute to

Purpose of the role is identification and understanding of the drivers of sales performance through analytics in Telecom domain. Covers preparation of analysis for management business reviews and leadership discussions as well as the support of business strategic initiatives, and other key business programmes. Supports the sales function and ensures sales team's focus on generating revenue and closing deals by providing support and insights to support sales excellence

Job Responsibilities & Competencies

Job Responsibilities:

  • Supports ongoing reporting and analysis process and contributes to the development of new reporting initiatives.
  • Should be detail-oriented with fair knowledge of business KPIs
  • Responsible for supporting:
    • Sales performance and analytics reporting and reviews, funnel and KPI management and tracking,
    • Processes and tools to drive sales excellence.
    • Support all regular reporting and ad hoc initiatives
    • Contribute to performance analytics and business insights
    • Funnel/Pipeline & KPIs management
    • Sales operations platforms and customer master data guidance, assistance and support
    • Will be involved in interpreting data, formulating reports and making recommendations based upon the research findings. To accomplish this task, the candidate needs to work with the internal stakeholders to understand, define and document the overarching business object. Should be able to apply qualitative and quantitative techniques to interpret the data and produce substantiated recommendations.
  • Supports sales programme or processes and tools operation, or handles analytics, tracking and reporting.
  • Works with substantial discretion and uses knowledge, analytical skills, judgment and broad conceptual and practical experience to solve problems and to contribute to process improvements.
  • Contributes to small projects with limited risks and resource requirements.
  • Contribute to digitalization of reporting capabilities, automation and transformation
  • The role will rarely require travel, but the candidate would be required to work flexible hours due to the global operation of the CO team

 

Your skills and experience

  • Business Acumen: The candidate for this position will show business acumen and will have an ability to remain cool under pressure. Able to work self-guided and independently as well as in a team, to complete projects using own judgment and experience.
  • Interpersonal Skills: Self-motivated, have an ability to work comfortably in a group setting and to build personal networks, have integrity in every aspect of his/her work and dealings with others, be flexible and welcoming towards change, have the ability to multi-task and meet tight deadlines, and display calmness and composure in uncertain and stressful situations.
  • People Skills: A suitable candidate for this position will also have an ability to establish and maintain effective relationships and partnerships across organization.
  • Analytical Skillset: Capable of identifying aspects of a problem, understanding why a problem exists, and finding viable solutions
  • Innovation mindset: Comes up with useful ideas that are new, better or unique; introduces new, modern and innovative ways of looking at problems; creates ideas, tries them out and puts them into practice
  • Communication Skills: Fair communication & presentation skills required to engage with stakeholders in the organization
  • Tool related capabilities: Salesforce Customer Relationship Management (CRM)
  • Working knowledge of Office 365 capabilities (Excel, PowerPoint, Power BI, Microsoft Teams, SharePoint)
  • Telecommunication working experiences will be an add-on

Qualifications & Experience:

  • Experience/ Mastery of a specific professional discipline combining deep knowledge of theory and practice within a function. Expert in more than one area, broad perspective.
  • 1+ years extensive relevant experience and/or a graduate/ postgraduate equivalent degree or MBA.
  • Job Grade: 7 depending on the individually agreed scope of responsibilities

 

What we offer

Nokia offers flexible and hybrid working schemes, continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.

 

Nokia is committed to inclusion and is an equal opportunity employer

Nokia has received the following recognitions for its commitment to inclusion & equality:

  • One of the World’s Most Ethical Companies by Ethisphere
  • Gender-Equality Index by Bloomberg
  • Workplace Pride Global Benchmark
  • LGBT+ equality & best place to work by HRC Foundation

At Nokia, we act inclusively and respect the uniqueness of people.

Nokia’s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.

We are committed to a culture of inclusion built upon our core value of respect.

Join us and be part of a company where you will feel included and empowered to succeed.

 

 

 

 

 

 

 

 

 

 

Previous Job Searches

My Profile

Create and manage profiles for future opportunities.

Go to Profile

My Submissions

Track your opportunities.

My Submissions
Life at Nokia
Explore Employee Blogs
We create the technology to connect the world

Stay in touch with us through our social media channels:

Follow us on Facebook
Follow us on LinkedIn
See us on Glassdoor
Follow us on Twitter

Similar Listings

CX Customer Experience

Noida, Uttar Pradesh, India

📁 Sales Strategy, Operations & Support

Requisition #: 2100000IE0

CX Customer Experience

Noida, Uttar Pradesh, India

📁 Sales Strategy, Operations & Support

Requisition #: 2100000HPW

CX Customer Experience

Noida, Uttar Pradesh, India

📁 Sales Strategy, Operations & Support

Requisition #: 2100000GNM

Teams at Nokia

See all jobs

Research & Development

See new jobs

Market & Sales development

See new jobs

Corporate services

See new jobs
Nokia is an equal opportunity employer that is committed to diversity and inclusion. At Nokia, employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.