Customer Technical Support Expert

Technical skills:

Network Management System – minimum of 3 years’ experience in OMS and NFM support - operation with 1830PSS and TSS product and maintenance;

University degree in telecommunication or information technology

Strong telecommunication technology knowledge in one or more of areas: Optical, SDH, OTN, DWDM, Network Management, and relevant ITU standard

Theoretical and/or practical (testing, troubleshooting) knowledge of the DWDM, SDH networks

Knowledge of DWDM, SDH network alarm, event and performance analysis

Knowledge of HP UNIX, UNIX servers operation and administration, and data systems (bridges, switches, routers) is a plus

Demonstrated experience in using various test and measurement equipment

Experienced Windows PC user (Microsoft Office applications first of all)

French and English fluency (both writing and speaking).

Soft skills: 

• Able to work in a multicultural environment, across different countries or organizations

• Adaptability

• Communicate clearly and concisely

• Customer Focus

• Decision Making

• Problem Solving

• Risk Management

• Verbal communication

• Team focused

• Work constructively under pressure 

• Nokia is an equal opportunity employer that is committed to diversity and inclusion. At Nokia, employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.