Customer Technical Support Engineer
Non-technical:
- Excellent communication skills in Spanish
- Fluent in the English language (verbal and written)
- Exceptional customer service skills
- Ability to work well under stressful situations
- Strong mentoring, coaching and leadership skills
- Strategic and critical thinking
- Good decision-making skills
- Willingness to travel inside or outside the country
Technical:
- BS in Electronics Engineering, Telecommunications or equivalent
- At least eight years of experience in the telecommunications industry in contact with network maintenance, operations and technical support
- Five or more years of experience performing face to face discussions with customers about technical issues
- Knowledge of ION IP products 5620 SAM, NSP, 7210 SAS, 7250 IXR, 7705 SAR, 7750 SR, and 7950 XRS
- Working knowledge of MPLS, VPLS, VPRN, IES, Multicast, Triple Play, BGP and QoS mandatory
- Knowledge of ePC (CMM and CMG) and Nuage SDN desirable
- NRS1 certified desirable; NRS2 certification is a plus.
- Knowledge of CARES and NCT tools
- At least 2 years performing outage manager functions in IP and/or PaCo
Nokia is an equal opportunity employer committed to diversity in the workplace.
