Customer Technical Support
Thanks for your interest in the Customer Technical Support position.
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Education:
- Bachelor’s degree in computer science, engineering or telecommunications required
- Master's Degree preferred
Experience:
- At least 4+ years of experience in Technical Support (supporting products running on unix server and databases)
Required Competencies:
- Understanding of networking and telecommunications
- Strong communicator and relationship builder
- Fluency in English (both oral and written)
- Customer service skills
- Ability to excel when under pressure
- Culturally adaptable and flexible;
- Analytical skills
- Self Motivated
- Influencing skills
- Team focused
- Project Management experience
Desired Competencies:
- In-depth understanding of networking and telecommunications principles.
- Working or detailed knowledge of the Intelligent Network domain:
- SS7 / Sigtran
- INAP / MAP / CAMEL
- LDAP /CORBA
- DIAMETER
- Policy
- Charging
- Postgres DB
- Timesten DB
- Oracle DB
- AEROSPIKE
- Cloud infrastructure
- Openstack
- VMware
