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Applied R&D
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ION IP Optical Networks
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1900000AMQ Requisition #
Job description:
 
The Technical Project Manager (TPM) supports end to end technical delivery management of ION integration/deployment projects/activities, from offer preparation through deployment activities up to customer acceptance. TPM is responsible for high quality and on-time delivery of all technical deliverables of the Customer Project. TPM serves as key point of contact representing Customer Engineering to the customer and internal groups. Supports all technical aspects of the project and delivers high customer satisfaction of ION products and solutions. TPM works closely with all technical resources (NW Designer, Consulting engineers and Integration/implementation engineers) for technical deliverables. Must manage the details of overall deployment project schedules, quality, and deliverables.  High project management skills and technical aptitude required.  Involves extensive interaction with Pre-Sales, TAC/ TEC/Support Organization, Project/Program Management, Product Line Managers, R&D, Services, and other members of cross-functional teams focused on the support and delivery of customer programs. High interaction across business groups and delivery co-ordination with Global Services/other BGs.
 
Responsibilities/Duties
  • Serves as a member of the ION Customer Engineering team, assigned to customer ION projects as required for on-time, quality delivery of technical deployment projects.
  • Supports end to end delivery management of integration/deployment technical deliverables for ION Customer Engineering.  Owns communication, scheduling, resource management, change management, risk mitigation, escalations, and all other areas of integration/deployment technical delivery.  
  • Identifies the Company’s internal owners of customer’s service and/or quality issues.
  • Builds, leads and facilitates teams to address quality issues.
  • Facilitates development and deployment of corrective actions to address customer’s issues.
  • Drives customer issues with company product, architected solution and or service quality to resolution by tracking, reporting and escalating.  Communicates solutions, identifies solution components and owner action item commitments and sets resolution timelines.
  • Identifies roadblocks to customer satisfaction and quality issue resolution.  Reports roadblocks to Program Management and the resolution team members.
  • Work to optimize the technical solution and identify change orders/up-scopes through change management process.
  • Provides overviews of current customer service issues and status of resolution to upper management/stakeholders on short notice – Accountable for timely and accurate communication on all aspects of the technical deployment project.
  • Validates the workload involved and expertise needed related to technical tasks. Ensures resource management related to technical tasks regarding allocation, induction, release and expertise needed.
  • Prepares/Contributing and Supporting the PM to provide a comprehensive deployment status report for project stakeholders on a regular (weekly) schedule.
  • When required, provide support for deployment activities by attending maintenance window work to manage the team and deliverables.  Weekend work may be required.
  • Travel required will be determined based on projects, however <25%, both domestic and international is probable (passport required).

Main responsibilities include:
 
During the Pre-sales Phase:

  • Support all Pre-Deployment technical planning and deliverables including estimations and resourcing profiles
  • Attend Pre-Deployment meetings as POC for Customer Engineering
  • Directly support the Solution Architect/Technical Lead and Pre-Sales Engineers for the development of the ION Architecture and Solution Description to be used for offer submission (and integration/dependencies with the E2E solution).
  • Support SOW creation as it relates to Integration/Services
  • Include project in resourcing planning for Integration team
  • Contribute to the identification of key technical risks and issues with Solution Architect if assigned.
  • Provide inputs and feedback for technical decisions relating to system requirements and system architecture/design.

During Project Execution Phase:

  • Lead Integration deployment technical activities as SPOC for Customer Engineering
  • Support the creation of project technical documentation: HLD, LLD, TSS, etc.
  • Manage all Integration/Deployment project technical activities required according to the Project Plan and Project SOW
  • Support the PM team and all Project Management processes/deliverables
  • Support the Solution Architect and all SA processes/deliverables
  • Participate in and/or Lead project meetings, project reviews and customer meetings, as required
  • Plan and develop integration schedules and strategy for successful integration execution
  • Participate in Change Management process / up-scope identification and templates
  • Demonstrate project cost accountability for Integration execution
  • Co-ordinate with installation services to manage ION install complete/integration ready hand off
  • Resource planning (both Nokia and 3rd party) for integration execution, based on Project Plan
  • Provide weekly/daily Integration status reports to PM/management team/key stakeholders
  • Lead team with outage reporting, attribution and investigations

During Post-Project Phase:

  • Lead the closing and delivery of final project technical documentation.
  • Perform resolution and closing of technical deployment issues.
  • Provide input to Operations Reviews and Lessons Learned
  • Participate in Project Handoff / Knowledge transfer to CARES
Qualifications
 
Required Skills and Experience:
  • Bachelor’s Degree in Electrical or Computer Engineering or equivalent related experience in a technical field.
  • PMP Certification or demonstrated plan to acquire PMP within 1 year
  • In-depth knowledge of network architecture, products, tools, and processes.
  • Five or more years of demonstrated experience in hands-on Network Design, Integration/Deployment, technical support, or NPI/FOA.

 

Desired Skills and Experience:

 

  • Knowledgeable in Network Management Systems
  • Knowledgeable in networking concepts and IP related technologies.
  • Hands-on experience including design, build, deploy, trouble-shooting & fault-finding, etc. is desirable
  • Nokia SRA or other IP certifications are a plus.
Technologies/Products:
  • Nokia IP Router and NMS portfolio - 7x50 XRS/SR/ESS/SRa, 7705/7210 portfolio, NSP, NFM-P
  • Nokia EPC Portfolio - CMM, CMG, SGW, PGW, MME, SGSN and vEPC
  • Knowledge in other technologies such as Packet Core, SDN and NFV is an advantage
Social Skills (behavior, attitude, language knowledge, …):
  • Proven record in customer focused activities
  • Team contributor
  • Demonstrates initiative & participates in problem solving
  • Proven presentation skills
  • Flexible
  • Eager to learn, willing to invest in continuous learning
  • Fluent in English – written and verbal communication

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