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Customer Services
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ION IP Optical Networks
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19000000O4 Requisition #
Thanks for your interest in the CUSTOMER TECHNICAL ADVOCATE position. Unfortunately this position has been closed but you can search our 2,569 open jobs by clicking here.
Required qualifications
1) In depth/Expert Knowledge of IP products specifically 7750 routers or similar products 2) IP Certifications 3. Ability to document technical issues in spanish and english 4) strong verbal and written skills in Spanish and English 5. Strong communications skills.
 
Desired qualifications
 
1. High Level of English (read and speak) 2. Able to handle escalations and pressure situations 3. Ability to travel inside or outside the country.. 4. Ability to coordinate deployment and maintenance Activities. 5.- Knowledge in ALU IP Products (7750 SR7) 6.- Expertise in IP concepts
 
COMPETENCIES
- Customer Focus
- Adaptability
- Manage Execution
- Foster Open Communication
- Search to Learn Continuously
SKILLS
- Communication
- Products
- Networks
- Team Management
- Customer Relationships
- Project Management

Education:
• Engineers must have a BS in Electronics Engineering, Telecommunications or equivalent and five (5) or more years of experience in Network Maintenance, Operations and/or Technical Support.
 
Technical:
• Deep knowledge of mobile packet core networks and functionality of GGSN, SGSN, SAE-GW and MME. • Familiar with end-to-end call flows and signaling for 2G/3G/4G networks and interfaces. • Experience and knowledge of GSM/Packet-Core/EPC networks, routing and signaling; and GPRS call flow concept with all PS core nodes including Gb, Gr, Gn, Gi, Gx, Gy,Gz interfaces. • Packet Core network planning and optimization experience is a plus. • Knowledge of IP routing and switching. • KPIs definition, generation and analysis experience. • Commissioning, integration, and troubleshooting experience of ATCA SGSN/GGSN and virtualized solutions (CMM/CMG). • Knowledge of adjacent third-party network elements: CMD, OCS, DNS, Firewalls, Routers and Switches. • Excellent computer skills and working knowledge of MS Office applications.
 
Non-technical:
• Strong leadership and customer-facing skills. • Team player with excellent written and verbal communications skills in Spanish and English. • Strong knowledge and experience in Packet Core services and customer interface preferred. Integration and technical support experience is a plus. • Self-motivated well-organized individual who can prioritize work and handle multiple tasks. • Ability to handle stressful situations and exhibit good decision-making skills. • Ability to interact with a variety of people and work well with others in a fast-paced environment. • Ability to work with little supervision and make good business decisions. • Ability to learn independently. • Business savvy.

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