Customer support for Optics Network Manager System
Professional Profile
· The candidate has skills on Optics technology; experience on Network Management System domain is a must
· The candidate has/had experience in Technical Support (2LS/3LS) as well as in NPI/Customer Engineering domain
· The candidate has communication skills (written and spoken), positive and proactive attitude, willingness to eventually have customer facing experience as well as coaching ability
· Travel (≈20-25%) is expected and may sometimes be on short notice
Education
Degree in Electronic/Telecommunication Engineering or Computer Science
Languages
Fluent spoken and written English, French and Arabic
Personal Profile
· Great passion for network technical aspects
· Motivated and never-give-up attitude required to operate in customer environment, extra-working hours, possibly in 24x7x365 hot line regime; availability to travel is a must
· Solid and equilibrate person, able to work in team and with excellent team spirit
· Self-organizing, leadership and problem-solving capabilities and attitude